Job Opportunity for English Speakers in Jordan at Crystel: Call Center Agent

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Crystel

Area

Middle East

Host Country

Jordan

Deadline

01 Feb 2020

Opportunity funding

Full funding

Eligible Countries

Jordan

Eligible Region

All Regions

Crystel Company is looking for Jordanian English speakers to work as Call Center Agents in Amman, Jordan. The job doesn't require a certain education level or previous work experience.

Requirements:

The ideal candidate must be fluent in Deutsch and Arabic.
Basic customer service skills.
Excellent verbal and listening skills.
Reporting skills.
No education level is required.
0-4 years of experience.

Responsibilities:

Responsible for handling customers’ interactions on behalf of company clients.
Responsible for communicating with customers’ interactions via multiple channels.
Answering all incoming requests and addressing the customers’ problems in a timely manner.
Re-directing requests as per the set processes and taking adequate messages when required.
Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
Escalating issues or unresolved queries to the Team Leader or Supervisor.

About Crystel:

Crystel is Jordan's first independent, multilingual contact center. It provides a range of inbound and outbound contact center services, consultancy, and business process outsourcing to various customers in markets across Europe, the Middle East, North Africa, and North America. Crystel's customized customer management solutions help its clients attain measurable business results and enhance the value of their brands.

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