OPPORTUNITY DETAILS
Total reward
0 $
Nonprofit organization
Area
Host Country
Deadline
20 Aug 2020
Study level
Opportunity type
Opportunity funding
Eligible Countries
Eligible Region
Al-Futtaim announces a job opportunity in Egypt to work as a home planning advisor. Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates. You should be passionate about selling and getting the best for the customer. You are driven to exceed your goals and interested in people’s everyday life at home and in home furnishings. You enjoy working in a fast-paced and future-oriented environment.
Eligibility:
You must:
- Live and share the IKEA values every day.
- Be a university graduate.
- From 3 to 5 years of relevant sales consultant experience in retail, kitchen, home furnishing, real estate or hospitality sector.
- Commercial awareness and good understanding of working in retail environment.
- Strong customer service skills with a friendly approach.
- Fluency in Written and spoken English
- Multitasking skills.
- Flexible to work in rotational shifts, weekends and/or public holidays.
Your Responsibilities:
- You are responsible for individual sales targets and provide Key Performance Indicators (KPI’s) and regular feedback to management to ensure that the store sales targets are achieved.
- You offer a highly efficient, courteous and accurate service of home planning for furniture and furnishings and recommend co-ordination to customers that require assistance for small businesses or homes.
- You safeguard that cash is dealt with solely and that only customers needing assistance with the planning of their home or business are scheduled for consultations.
- Plan meetings with customers according to the scheduled work load convenient to both the co-worker and customer in order to guarantee proper planning.
- Ensure that an updated list of stock levels is available, so that customers are told of any problems with the choice of their furniture and furnishings and recommend solutions based on stock availability.
- Maintain accurate and up to date knowledge of the different style groups available as to ascertain that customers are given well planned home furniture and furnishing solutions, in line with the commercial priorities within the store and moreover make sure that customers’ requests are understood and fulfilled.
- Ensure that customers’ orders are co-coordinated with in-store logistics to avoid that stock levels are interfered with for other store customers.
- Provide friendly and professional service to all customers that require assistance and follow through with any queries and questions that are required to achieve efficient and excellent customer service.
- Contact the customers after the completion of delivery and assembly and rectify any complaints immediately to project commendable customer support.
- Meet pre-set sales targets and communicate constantly to the management opportunities on how to achieve optimal sales, which will also help to improve efficiency of the home planning.
- Be constantly aware of the department sales, individual sales and the store sales targets, so that corrective action can be taken to achieve these targets.
- Provide weekly and monthly KPI’s to enable the department to achieve improvements and required results throughout the year and in line with that to guarantee complete customer service and repeat business.
- Have a very strong level of communication with the line managers, in-store logistics co-workers, specialist sales executives (sales seniors) and the customer service department to ensure relevant information is passed on to the concerned people.
- Schedule convenient delivery and assembly times with the customer and customer service department and update these departments with any changes or potential requirements to enable the business to function as efficiently as possible.
- Communicate with the contract sales department should a query for their services be requested, and this must also be followed in the case of faxes, E-mails and telephone calls. etc. to avoid losing any business opportunities.
About Al-Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
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