Jobs in UAE with Al Futtaim Group: After Sales Manager 2020

Deadline : 20 Aug 2020

Nonprofit organization: Al Futtaim

Study level: Postgraduate

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Jobs in UAE with Al Futtaim Group: After Sales Manager 2020

Al Futtaim is seeking a qualified After Sales Manager to join the team and work in Abu Dhabi, UAE for 2020. Reporting to the Head of Aftersales, you will liaise with customers to provide after sales support (commercial, customer and technical) leading to increased customer satisfaction and retention.  You will monitor the level of customers that are retained in the HINO network for service and repair and to influence decision-makers on how more units can be directed into the service network. You will develop new aftersales programs that maximizes service & parts profitability and increase the Service Contract % with customers.


  1. Conducting aftersales marketing to maximize capture rate of potential business and to achieve sales/profit targets in both parts and service.
  2. Managing overall income and expenses so as to maximize contribution to total cost absorption
  3. Improving and promoting service contracts with the objective of maximizing profits and customer satisfaction.
  4. Ensure Monthly over dues are not more than agreed target
  5. Implement new ideas/systems to ensure proper workshop layout, workshop loading, equipment maintenance, and facility utilization that creates an efficient and customer focused environment
  6. Implementing Principal quality standards as stipulated and overviewed by the Principal (Hino) from time to time.
  7. Ensure technical and process support to all staff and customers to ensure the Fix it Right ratio is maximize
  8. Specifying correct tooling and equipment for the service and repair.
  9. Continuously training the employees in terms of latest technical developments, new equipment, new products and/or improving productivity and efficiency.
  10. Drive and Maximize KPI’s, WIP Reports And financial Targets.


  1. Diploma or Bachelor of Automobile /Mechanical Engineering and Business Management specialization.
  2. At least 3 years of experience in a similar role gained in the Commercial Vehicles service industry.
  3. Minimum of 3 years’ experience in Automotive Management.
  4. Experience in use of MS Office applications.
  5. Good communicator in English; Arabic an advantage.
  6. UAE Driving License is a must.
  7. Must be an effective communicator and possess excellent interpersonal and leadership skills.

About Al Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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Area: Middle East

Opportunities: Jobs

Host Country: United Arab Emirates


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