Job Opportunity in Jordan as a MDS Technical Support Engineer

Umniah offers a job opportunity in Jordan as an MDS technical support engineer. You will be responsible for providing technical support for MDS customers to maintain the customer service SLA, and network KPI’s and ensure customers’ satisfaction and optimum network and service availability.

Eligibility:

You must have:

• Bachelor's degree in telecommunications engineering or other related filed.
• From 0 to 3 years of work experience.
• CCNA, networking certificates.

Knowledge of:

• Different cables insulation and maintenance.
• Basics IP networking (IP address and Vlans), basic network devices configuration.
• Help desk and ticketing systems tools.
• Umniah products and services.

Skills in:

• Service management: Service activation tools and techniques, service platforms installation and integration, service platforms management (upgrade, scale, backup, maintenance, etc.).
• Transmission network planning: Transmission network infrastructure and technologies.
• Network installation and provisioning: Network equipment installation and configuration, power equipment installation and configuration, network equipment testing and activation.
• Good command of English language speaking and writing.
• Good command of MS office.
• The work environment is 24/7 shifts.

Your Responsibilities:

You will be responsible of:

1. Handle MDS IP access and core network technical support.
2. Handle MDS transmission, access and links technical support.
3. Manage MDS Network documentations.
4. Support switches and routers in Umniah datacenter and sites.
5. Handle monitoring and proactive support.
6. Provide second and third-level support for broadband customers remotely or on site.
7. Achieve the agreed SLA with the customers regarding the resolution time and response time.
8. Perform operations with the network and the customers.

About Umniah:

Umniah is one of the fastest-growing telecommunications operators in the Jordanian market, launched in 2005 and is a subsidiary of Batelco Bahrain (Bahrain Telecommunications Company operating in 14 countries) since 2008. It is offering a diverse array of high-quality mobile, internet and enterprise solutions.

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