Job Opportunity in Egypt at Orange: JIRA Support Engineer

Date limite : 14 janv. 2020

Bailleur de fonds: Orange

Niveau d'études: Etudiant

Consultée 115 fois

Job Opportunity in Egypt at Orange: JIRA Support Engineer

Orange offers a job opportunity as JIRA Support Engineer in Egypt where he will be responsible for providing level one support to JIRA projects, including JIRA users’ management, licenses tracking, basic troubleshooting for Production / UAT issues, and accompany JIRA users to better understand and utilize the JIRA platform.

Eligibility Criteria:

  • The applicant should have a Bachelor's degree in Computer Science.
  • Soft Skill/Business Courses & Certification (time management, negotiation/communication skills...) are recommended.
  • Professional experience: 2-3 years.
  • Platforms: Linux, Unix, and Windows.
  • MySQL Database.
  • Jira tool basic knowledge.

Required Skills:

  • Fluent English (speaking and writing).
  • Fluent French speaking is a plus.
  • Team player.
  • Excellent communication and presentation skills.
  • Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality.
  • Detail-oriented.
  • Excellent organizational and planning skills.
  • Customer-facing skills with demonstrable experience.

Responsibilities:

  • Create JIRA users and provide the right access rights.
  • Manage users and licenses.
  • Implement standard / non-complex JIRA projects.
  • Accompany JIRA users by providing training to JIRA new users, sharing the best practice, …etc.
  • Provide Level 1 technical support.
  • Investigate technical issues and report the issue cause.

About

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica, and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.

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Pays hôte: Egypte

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