Job Opportunity at W Hotel in Qatar: Reservation Agent

Date limite : 03 déc. 2019

Bailleur de fonds: W Hotels

Spécialités: services et tourisme

Niveau d'études: Etudiant

Consultée 94 fois

Job Opportunity at W Hotel in Qatar: Reservation Agent

W Hotel in Doha, Qatar is looking for a Reservation Agent

Responsibilities:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 
  • Identify guest reservation needs and determine appropriate room type. 
  • Verify the availability of room type and rate. 
  • Explain guarantee, special rate, and cancellation policies to callers. 
  • Accommodate and document special requests. 
  • Answer questions about property facilities/services and room accommodations. 
  • Follow sales techniques to maximize revenue. 
  • Input and access data in the reservation system. 
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. 
  • Follow proper escalation procedures when addressing guest concerns. 
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. 
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
  • Comply with quality assurance expectations and standards. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
  • Perform other reasonable job duties as requested by Supervisors.

About W Hotels:

W Hotels is a luxury hotel chain owned by Marriott International that is generally marketed towards a younger age group than its other upscale properties. As of December 31, 2018, W operates 55 hotels in 25 countries with 15,043 rooms and is continuing to expand both domestically and internationally.

See also the job opportunities in the UAE on Mina7

See more available opportunities for travel abroad on Mina7

Découvrez des opportunités en Qatar

N'oubliez pas de mentionner mina7 lors de votre candidature.

Pays hôte: Qatar

Partagez avec plaisir

Mots clés

forsa فرصة

Choisissez votre destination d'études


Choisissez le pays que vous souhaitez le visiter pour étudier gratuitement, travailler ou faire du bénévolat

Pas encore membre ? S'enregistrer