Job Opportunity in Ooredoo Company as a Fraud Management Specialist in Kuwait

Date limite : 31 déc. 2019

Bailleur de fonds: Ooredoo

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Niveau d'études: Etudiant

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Job Opportunity in Ooredoo Company as a Fraud Management Specialist in Kuwait

Ooredoo requires a fraud management expert in Kuwait. It is a full-time job in the department of finance in the company. 

Eligibility:

  • You must have a degree qualification with appropriate registration with a recognized professional institute.
  • You must be excellent command in both written and verbal skills in English, Arabic.
  • You should have a good knowledge of MS Office applications like Excel, Word, etc.
  • You must have good knowledge of SQL and PLSQL.
  • Have a working knowledge in a Fraud Management System (Like Subex FMS, Etc.).
  • You should have strong Management Skills.
  • Have high analytical and lateral thinking.
  • You should have good computer skills.

Your Role:

  1. Take proactive measures and constantly monitor the revenue streams and implement proactive checks to prevent fraud.
  2. Ensure timely and innovation analysis of customer usage trends to prevent revenue leakage owing to fraudulent measures.
  3. Support the product development team making suggestions where vulnerabilities are noted in the launch of a new product.
  4. Provide analysis and summaries of information as directed ensuring key issues brought to the attention of the FM Management.
  5. Keep updated with different fraud scenarios with the help of GSM Association’ Fraud Forum and other online sources.
  6. Initiate and conclude systematic investigations on suspected transactions and cases the high standard of an accounting transaction.
  7. Identify issues and take corrective actions to resolve problems.
  8. Advise supervisors of any significant deviation from an established process or any procedural default to take appropriate action on time.
  9. Analyze and raise alarms and various control reports on test SIMS, discounts and waivers, promotions and amendments of subscriber and system information on BSCS, RAS, etc.
  10. Identify “hot spots” within Ooredoo and putting measures in place to monitor those areas for fraud and revenue leaks.
  11. Handle all High Usage Reports (HUR) received from roaming partners and send reports to respective teams for taking necessary action.
  12. Escalate and resolve any system related issues to FM Management.
  13. Ensure fraud instances are identified and undertake an investigation into discrepancies or shortages of information/data and either take action or report issues to the FM Management.
  14. Handling Customers Complaints related to Ownership Disputes.
  15. Conduct reviews on access control and authority management in systems.
  16. Verify the accuracy of information and data processed, identify the issue and take corrective action to resolve problems.
  17. Contribute to the motivation of junior staff, providing day to day assistance where necessary.
  18. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in relevant fields of expertise.
  19. Other duties as directed by Manager/supervisor or other superiors.

About the Company:

Ooredoo is an organization on the move. Thanks to the dedicated employees, it continues to move closer towards their vision to be among the top 20 telecommunications companies in the world by 2020. It's a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. It covers a population of more than half a billion people and serve more than 68 million customers. In Kuwait, it employs approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to their success than their team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of their ongoing success.

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Pays hôte: Kuwait

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