Job Opportunity at Ooredoo in Kuwait: Senior Retail Sales Executive

Date limite : 29 févr. 2020

Bailleur de fonds: Ooredoo

Spécialités: Management et Marketing

Niveau d'études: Troisième cycle

Consultée 196 fois

Job Opportunity at Ooredoo in Kuwait: Senior Retail Sales Executive

Ooredoo in Kuwait is looking for a Senior Retail Sales Executive. The executive will attend to customers at the Retail Store by handling inquiries, providing information on, and selling Ooredoo Telecom products and services.

Main Responsibilities:

  • Answer customer queries and resolve problems in a professional, courteous manner.
  • Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.
  • Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.
  • Receive payments and issue receipts for sale items and outstanding accounts, ensuring the accuracy of transactions and correctness of data input to the financial system.
  • Follows procedure to activate lines, services and Ported In customer in which ensures minimal delays in order to meet subscriber expectations.
  • Provide subscriber feedback with information on issues and concerns about procedures and products to improve customer service.
  • Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.
  • Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.
  • Participate in regular team meetings and Daily Briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.
  • Make sure to retain Customers through the Saver Program as per the Retention process
  • Assist customers in Redeeming Ooredoo Rewards Programs as per the process.
  • Handling High-Value customers.
  • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in a relevant field of expertise.
  • Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch Manager or the Team leader.

Qualifications:

  • Strong customer service orientation.
  • Good communication, planning, and organizational skills.
  • Strong interpersonal skills.
  • Fluency in written and verbal English and Arabic.
  • Good interpersonal and communication skills.
  • 2-year diploma in business or a related discipline.
  • Computer literate
  • MS Office.

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Pays hôte: Kuwait

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