Job Opportunity in Qatar as a Senior Operations Team Leader at Aramex

DÉTAILS OPPORTUNITÉ

Récompense totale

0 $

Organisation à but non lucratif

Aramex

Région

Moyen-Orient

Pays hôte

Qatar

Date limite

01 oct. 2020

Niveau d'études

Enseignement professionnel

Type d'opportunité

Emploi

Financement d'opportunité

Financement complet

Pays éligibles

Qatar

Région éligible

Toutes les régions

Aramex announces a job opportunity in Qatar to work as a senior operations team leader who will manage the domestic and express operations, organizing the work of couriers to ensure operations is running effectively and efficiently.

Your Responsibilities:

You will be responsible of:

Develop and maintain good working relationships with the customs authorities and airlines to facilitate the airport operations.
Handling customers complaints and special requests or any urgent collections or deliveries.
Identify training needs for the team members and continuously improving their skills and capacity.
Train, Monitor, and develop direct reports.
Set KPIs and conduct annual performance evaluation for direct reports.
Organize the team and manage courier’s substitution.
Facilitate the flow of information horizontally and vertically.
Coordinate couriers’ vacations to ensure optimum & balanced distribution of work load among all routes.
Manage the effective usage of Aramex IT systems and scanner technology.
Manage the daily outbound schedules and continuously looks for alternative line haul solutions to improve the service in terms of transit time and cost.
Provide feedback on the route and load distributions to help the ground operations supervisors update the routes on the system.
Handle special projects when needed.
Identify and resolve repetitive service failures and human errors and facilitate continues improvement.
Monitoring the departments KPI’s and find the points of improvements.
Support sales team, by holding meetings with clients and find out all related demands/concerns from the client’s perspective.
Monitor the station inbound/outbound production.
Setting the strategic plans for the departments.
Manage the team’s related costs and expenses according to the set budget.
Monitor the domestic and express supplies stock level and effective usage.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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