Job Opportunity at Sumerge in Egypt: Support Engineer

DÉTAILS OPPORTUNITÉ

Récompense totale

0 $

Organisation à but non lucratif

Sumerge Software Solutions

Région

Moyen-Orient

Pays hôte

Egypte

Date limite

29 oct. 2019

Niveau d'études

Premier cycle

Spécialités

Cycle ingénieur , Informatique et sciences technologiques

Financement d'opportunité

Financement complet

Pays éligibles

Egypte

Région éligible

Toutes les régions

Sumerge Software Solutions is looking for a Support Engineer to join the company team in Cairo, Egypt. Sumerge’s Software Support team sets new standards of customer experience. Through immense support and instant problem solving, the company support engineers fulfill the customers’ desires by exploring new technology areas, products, and multi-technology solutions.

The Support team takes the company deep technical expertise and tailor proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of its offerings. Ultimately, the applicant will be a person of the client's trust. They will rely on him to provide timely and accurate solutions to their technical problems.

Responsibilities:

Monitors administrates and troubleshoots systems and business applications.
Performs the roll-out and deployment of new system features and updates.
Communicate with users through a series of actions to help resolve issues or how to effectively use the system.
Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems…etc.
Providing remote and face-to-face technical support to system users.
Escalate technical issues to L3 technical support and follows up on their resolution and deployment.
Providing an effective interface between users and L3 technical support, supplying all necessary diagnostic information according to procedures till issues are resolved.
Maintaining accurate records of all issues with resolution and contact details.
Applies software security and upgrades to operating systems and applications.
Performs regular backups and disaster precautions.
Make continual improvements to procedures and documentation.
Automate repetitive tasks via scripting.