Job Opportunity at Unifonic Platform in Dubai: Technical Services Specialist

Deadline : 20 Nov 2019

Nonprofit organization: unifonic

Study level: Undergraduate

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Job Opportunity at Unifonic Platform in Dubai: Technical Services Specialist

Unifonic offers a job opportunity in Dubai as a technical services specialist who will be responsible for the system operations and stability, monitoring the client's traffic and taking fast actions for some issues, extracting needed reports, and testing new technologies.


  • Hands-on 5+ years of recent experience in a Linux environment.
  • Strong telecommunication experience in SMSC or VOIP [SMPP, TELESTAX, KANNEL].
  • Experience in complex network troubleshooting.
  • Bachelor's Degree in Engineering or Applied Science (Physics, Computer Science, etc.).
  • Native in Linux Administration in AWS, Azure or Google Cloud Environment.
  • Ability to configure VPN and engage with the client for troubleshooting.
  • Strong problem solving and analytical skills.
  • Fluent in English with excellent writing/editing and verbal communication skills.


The responsibilities of the Technical Services Specialist include but not limited to:

  • Monitor and maintain systems.
  • Provide support, including procedural documentation and relevant reports.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Test and evaluate new technologies.
  • Work with all internal groups, including support, sales, engineering, product management, and consulting.
  • Measure product performance and recommend design modifications to existing products.
  • Investigate unusual or unsatisfactory product performance to determine root cause and preventative actions.
  • Perform client technical presentations.


Unifonic is the leading cloud communication platform for global emerging markets, It provides cloud-based communication tools to business customers and enable the integration of text- and voice-based solutions via the powerful API platform. Established in 2006, It provides cloud-based access to more than 720 mobile networks in 190 countries across 9 regional markets, with over 5,000 business customers such as companies like Careem, Dominos Pizza, Jarir Bookstore, HungerStation, and others.

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