Delivery Hero offers a job opportunity as a Salesforce Administrator in the UAE.
Job Description:
Delivery Hero is looking for a Salesforce Administrator to join their Global Salesforce Team in Dubai to build an inhouse Salesforce ecosystem within Delivery Hero and its global entities. Their task is to understand the strategic business needs and to translate these into their Salesforce platform. So, they can create a dynamic but stable global Salesforce architecture that is adaptable to the local needs.
Responsibilities:
- Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
- Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field-level security, content folder rights, groups, list view rights.
- Maintain overall system configuration, change control, and enhancements.
- Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
- Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
- Act as a point of contact for Salesforce Users and Country MDs.
- Manage instance to ensure data integrity, security and daily basic audits.
- Assists in conducting training of Business Owners for new features and help with the roll-out.
- Present changes/system enhancements and overall training to diverse audiences.
- Manage mass imports and exports of data.
- Provide high-quality support via ticket system.
- Develop best practices for reporting, access models, SSO strategies and audit controls.
- Develop best practices for emergency procedures around Salesforce.
- Undertake additional projects as directed by management.
Required Qualifications and Skills:
- 3+ years of technical support for web-based applications or similar.
- 3+ years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User/business base, ideally with some form of people management.
- A bachelor's degree or commensurate work experience.
The Required Skills:
- Working knowledge of relational database design concepts and data management.
- Experience in Salesforce migrations a plus.
- At least a basic understanding of Salesforce coding (APEX, Java, etc.).
- Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level.
- Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins).
- Analytical business process development skills and problem-solving skills.
- Ability to troubleshoot system, process and data issues.
- Open to discussions, team-oriented.
Benefits:
- A diverse, international working atmosphere with cross-cultural teams.
- Modern office with a beautiful view.
- Great career opportunities.
- Flexible working hours.
- An English-speaking environment.
- Opportunity to work in an agile, modern and fast-growing team.
- Experience working in a multi-team environment a plus.
- Being part of a global family under the Delivery Hero umbrella.
- Team events and company events.
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