Job Opportunity at W Hotel in Qatar: Reservation Agent

Job Opportunity at W Hotel in Qatar: Reservation Agent

Qatar 03 Dec 2019
W Hotels

W Hotels

Nonprofit organization, Browse similar opportunities


Nonprofit organization
Host Country
03 Dec 2019
Study level
Opportunity funding
Full funding
Eligible Countries
Eligible Region
All Regions

W Hotel in Doha, Qatar is looking for a Reservation Agent


  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 
  • Identify guest reservation needs and determine appropriate room type. 
  • Verify the availability of room type and rate. 
  • Explain guarantee, special rate, and cancellation policies to callers. 
  • Accommodate and document special requests. 
  • Answer questions about property facilities/services and room accommodations. 
  • Follow sales techniques to maximize revenue. 
  • Input and access data in the reservation system. 
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. 
  • Follow proper escalation procedures when addressing guest concerns. 
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. 
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
  • Comply with quality assurance expectations and standards. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
  • Perform other reasonable job duties as requested by Supervisors.

About W Hotels:

W Hotels is a luxury hotel chain owned by Marriott International that is generally marketed towards a younger age group than its other upscale properties. As of December 31, 2018, W operates 55 hotels in 25 countries with 15,043 rooms and is continuing to expand both domestically and internationally.

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