Internship Opportunity at Siemens in UAE in Customer Care Support

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Siemens

Area

Middle East

Host Country

United Arab Emirates

Deadline

01 Jan 2020

Study level

Undergraduate

Specialities

Business and marketing

Opportunity funding

Full funding

Eligible Countries

Algeria , Comoros , Egypt , Jordan , Lebanon , Mauritania , Oman , Qatar , Somalia , Syria , United Arab Emirates , Bahrain , Djibouti , Iraq , Kuwait , Libya , Morocco , Palestine , Saudi Arabia , Sudan , Tunisia , Yemen

Eligible Region

All Regions

Siemens offers an internship opportunity in the UAE in Customer Service Support. Support the Customer Care Center's (CCC) team in Dubai by handling main IT tools monitoring, data entry, task creation and development of special portals.

Responsibilities:

The first 3 months will be spent on these tasks to gain experience with them and know the requirements as a user. Then they start a major project for digitalizing/automating as many of these tasks as possible which will form their basis for learning on the internship:

Assist monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets
GSP Support – a creation of GSP activities, monitor unassigned activities, GSP data quality monitoring, productivity reporting data exports
NPS data generation, filtration via CCC, and related phone calls
Monthly KPI reporting as well as SRR report preparation for HQ
Monitor customer portals for the latest RFQs for spares e.g. PDO, QAPCO, etc.
HQ request creation in CIGO, use of Spares on Web
Daily maximizer case monitoring – more info reminders, SSS/HQ reminders
Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications
Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall
Track repair and the investigation status and flag delays.

Required Skills and Qualifications:

Preferred study/experience background in business management with a good IT background.
Self-initiative, team player.
A commitment of 6 months minimum to a full-time internship.

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