Job Opportunity at Zain in Iraq: Direct Sales Customer Service Representative

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Zain

Area

Middle East

Host Country

Iraq

Deadline

29 Dec 2019

Study level

Undergraduate

Specialities

Business and marketing

Opportunity funding

Full funding

Eligible Countries

Iraq

Eligible Region

All Regions

Zain Iraq is offering a job opportunity as a Direct Sales Customer Service Representative. The representative will be responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. He will also be responsible for direct interaction with current and potential customers within Zain IQ outlets with regard to sales or information on products/services.

Main Responsibilities:

Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets
Implement Direct Sales policies and procedures
Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfillment of their needs and requirements
Coordinate with billing and collection control to re-activate accounts/update account status to ensure up-to-date customer information at all times
Coordinate new outlets need in terms of manpower, logistics, equipment, maintenance, and other needs to ensure efficient launching and operations
Act as quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training
Handle the opening of direct sales new branches and exchanges offices and coordinate their needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material, and other needs to ensure efficient operations
Handle existing branches’ renovations/visit branches periodically to check maintenance requirements ensuring adequate work environment for a healthy customer experience
Submit daily reports to direct reports mentioning interventions and activities conducted and keep records feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.

Required Skills and Qualifications:

Education: Bachelor’s degree in business administration-related field or equivalent.
Experience: Up to 2 years of experience in a related field.
Competencies:
- Serving Customers
- Achievement Driven
- Information Seeking
- Relationship Building
- Oral and Written Communication
- Managing Information
- Technology Application
- IT User Support
- Sales Management.

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