Job Opportunity at Royal Jordanian: Call Center Agent

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Royal Jordanian Airlines

Area

Middle East

Host Country

Jordan

Deadline

20 Jan 2020

Study level

Undergraduate

Specialities

Business and marketing

Opportunity funding

Full funding

Eligible Countries

Algeria , Comoros , Egypt , Jordan , Lebanon , Mauritania , Oman , Qatar , Somalia , Syria , United Arab Emirates , Bahrain , Djibouti , Iraq , Kuwait , Libya , Morocco , Palestine , Saudi Arabia , Sudan , Tunisia , Yemen

Eligible Region

All Regions

Royal Jordanian is offering a job opportunity to work as a Call Center agent in Jordan. The successful applicant will maintain all operational aspects.

Responsibilities:

Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services
Delivering service quality to the highest level
Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.
Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre-departure issues. In order to provide a seamless RJ booking service for passengers.
Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with the required demand.
Using initiative to continually recommend improvements to the overall running of the Call Centre operation.

Qualifications:

Telephone skills.
Communication skills.
Experience in the use of Airline GDS systems is preferred.
Business Administration or any related field
Years of Experience Min: 0 Max: 3
Degree: Bachelor's degree

Job Details:

Job Role: Sales
Employment Status: Full time
Employment Type: Contractor
Monthly Salary Range: $0 - $500

About Royal Jordanian Airlines:

Royal Jordanian Airlines was established on Dec. 15, 1963, by a Royal Decree issued by His Majesty King Hussein, as the national air carrier of the Hashemite Kingdom of Jordan. Its headquarters are located in the heart of the capital, Amman, and its flights are operated from Queen Alia International Airport, with its vastly improved infrastructure and cutting-edge facilities.

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