Job Opportunity in Egypt at Orange: NORF Specialist 2020

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Orange

Area

Africa

Host Country

Egypt

Deadline

16 Apr 2020

Study level

Undergraduate

Opportunity type

Jobs

Specialities

Information technology and computer science

Opportunity funding

Full funding

Eligible Countries

Algeria , Comoros , Egypt , Jordan , Lebanon , Mauritania , Oman , Qatar , Somalia , Syria , United Arab Emirates , Bahrain , Djibouti , Iraq , Kuwait , Libya , Morocco , Palestine , Saudi Arabia , Sudan , Tunisia , Yemen

Eligible Region

Maghreb , Middle East , Western Europe , Central and Eastern Europe , Asia-Pacific , Africa , America , Online , Australia

Orange offers a job opportunity as a NORF Specialist in Cairo, Egypt. The company offers career & development opportunities and rewards employees for their contributions to the company's success, whether individual or group, in addition to a range of benefits such as medical and life insurance for employees, their spouses, and children.

Eligibility Criteria:

Degree/Equivalent in computer science, telecommunications or related discipline.
3-5 years of experience in direct relation skill set in the telecommunication industry.
3-5 years of experience in a customer-oriented position.
Cisco Routing and switching expertise essential. Voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS.
Fluent in both spoken and written English.
Good time management, and organizational skills.
Proactive, self-motivated and determined attitude.
Problem-solving skills.
Good interpersonal and communication skills.
Decision-Making Ability.
Ability to comprehend complex situations and synthesize them into simple solutions.
Create action plans to resolve Customer Implementation blocking factors.
Ability to multi-task with little supervision.
Ability to reason for alternative solutions.
Ability to make decisions with minimal direction.
Ability to provide status updates that provide customers with comprehensive updates.
Ability to make decisions in an ambiguous environment.
Ability to strategically think of continuous process improvements.
Ability to work on a shift basis (24x7).

Responsibilities:

Managing and scheduling customer changes that are related to Network optimization projects.
Ensuring the professional and successful implementation of Network change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
Configuration preparation (Layer2 and Layer 3).
Point of contact for queries and escalations concerning change management.
Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities.
In-depth technical troubleshooting based on Frame Relay, ATM, DSL, Routers, LL circuits, SITA legacy protocols & links, etc.
Well organized with the ability to work under pressure with minimal supervision.
Document all troubleshooting and change management actions via the electronic case management system (MSA).
Support field services technical Engineer for all scheduled change activities for CPE and node.
SPOC for all technical matters related to Orange node and for customers projects on each change request.
Coordinating with PTTs for troubleshooting the operational issues of the link.
Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection.
End-to-end ownership of all orders directly received from Access optimization teams.
Generate Change Guideline for implementation.
Create/manage change requests in change management Tools.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica, and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.

Apply for: Turkish Government Scholarship

See more available opportunities in Australia on Mina7