Job Opportunity in Egypt at Orange: Assiut Call Center Representative

Deadline : 29 Feb 2020

Nonprofit organization: Orange

All specialities

Study level: Undergraduate

Viewed 182 times

Job Opportunity in Egypt at Orange: Assiut Call Center Representative

Orange is offering a Job opportunity to Bachelor holders to work as Assiut Call Center Representative in Egypt. The succesful applicant will Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries and any related tasks.

Responsibilities:

  1. Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
  2. Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
  3. Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
  4. Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
  5. Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
  6. Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
  7. Use available learning methods and tools to develop own skills.
  8. Use the available tools and systems to document customer requests and to provide the correct information and services.
  9. Update own awareness of all the services and products provided by the company.
  10. Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.
  11. Rotational Shift basis 8 hours including 1 hour break
  12. Males: work on night shifts and overnight                 Females: Maximum till 8 PM   
  13. Transportation buses available after hiring             
  14. Days Off: 2 consecutive days

Eligibility Criteria:

  1. Bachelor degree from a recognized university.
  2. 0-2 years of experience in the same function.
  3. Very good English both spoken and written.
  4. Very good computer skills.
  5. Strong Customer Orientation.
  6. Strong communication, listening and interpersonal skills.
  7. Flexibility and ability to work in a team.
  8. Self-confident with professional behavior and attitude.
  9. High sense of time management.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange".

Apply for: Turkish Government Scholarship

See more available exchange programs on Mina7

Discover available opportunities in Egypt

Do not forget to mention Mina7 in your application.

Host Country: Egypt

Eligible Country: Egypt

STAY IN TOUCH

Mina7 apps

Choose your study destination


Choose the country you wish to travel to study for free, work or volunteer

Featured tags


forsa

Important News and Guides To Study Abroad