Job Orotundity at Orange Egypt: Technical Support Engineer

Deadline : 18 Jun 2020

Nonprofit organization: Orange

Specialities: Engineering

Study level: Undergraduate

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Job Orotundity at Orange Egypt: Technical Support Engineer

Orange telecommunication corporation is offering a job opportunity in Cairo, Egypt, as it is looking for a Technical Support Engineer.

Eligibility criteria:

  1. Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
  2. Excellent customer skills as well as interpersonal and communication skills.
  3. Good time management, and organizational skills.
  4. Ability to work under pressure and deal with multiple tasks.
  5. Strong Network Knowledge is a must.
  6. Cisco certificate (CCNA) is a plus.
  7. Problem solving skills.
  8. Proficient in English.
  9. Ability to build relationships with peer and management levels both with clients and internally within the company.
  10. Proactive, self-motivated and determined attitude.
  11. A determination to process tasks according to pre-defined processes is essential.

Job duties:

  1. Provide a professional first technical point of contact for the customer.
  2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
  3. Provide updates as needed to the customer in order to meet performance objectives.
  4. Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
  5. Perform technical escalations in line with company procedure.
  6. Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
  7. Liaise and refer issues to correct/relevant entities e.g. technical experts, cross-functions and other Vendors as appropriate.
  8. Undertake any other reasonable task as assigned.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica, and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013

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