Job Opportunity as a Risk Communication and Community Engagement Accountability (CEA)

Deadline : 31 May 2020

Study level: Postgraduate

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Job Opportunity as a Risk Communication and Community Engagement Accountability (CEA)

The IFRC is seeking a risk communication and Community Engagement Accountability (CEA) experts to join their organization to provide support to the COVID-19 response. The risk communication and community engagement delegates may be located within the secretariat, regional offices or country offices. Due to the current limitation of the travel, it also promotes the remote support. The location of job may change during deployments. The focus of the delegate will be to ensure the inclusion of community participation and feedback in all phases of the operation through mainstreaming different risk communication techniques and activities across sectors. The risk communication delegate will have a specific focus on setting up community feedback systems, ensuring community feedback and complaints are collected, analysed and acted upon by the sectors. The role will also be expected to work closely with PMER and IM counterparts to ensure all information and feedback from communities is effectively visualised, profiled within the operation, and used to inform strategic decision-making.   


You must have:

  • An advanced university degree in a relevant area such as social sciences/behavioral/communication sciences or equivalent experience.
  • Basic delegate training course, IMPACT or equivalent knowledge.
  • 5 years of risk communication, social and behavior change, CEA experience, including 2 years of experience in the global South on epidemics preparedness and response settings.
  • Experience in a coordination role, including with multi-sectoral stakeholders
  • Experience in leading community engagement approaches and capacity building efforts of local organizations.
  • Experience in planning targeted and appropriate behavior change approaches.
  • Experience of designing and implementing assessments, community consultations, research activities.
  • Experience in an international organization or NGO.
  • Experience in leading teams and managing people.
  • Experience within the red cross and red crescent movement.
  • Good understanding of current developments in the field of communication with communities, behavioral and social sciences, community engagement processes, strategic communication, research approaches.
  • Excellent analytical skills and knowledge of quantitative, qualitative and participatory research methodologies and analysis.
  • Excellent project management skills and be able to work under pressure and manage multiple projects simultaneously, to a high standard and to deadline.
  • Advanced coordination and negotiation skills, with the capacity to build partnerships with internal and external organisations.
  • Advanced planning skills, with the ability to capture learning and use it to make improvements in operations and NS/IFRC ways of working for the integration of CEA approaches and activities.
  • Facilitation and training skills.
  • Fluency in spoken and written skills of English

It's preferred to have:

  • Good understanding of CEA issues in emergencies contexts.
  • Sensitivity to challenge political contexts and understanding of risk management processes.
  • The ability to capture learning and use it to make improvements in programming and operations.
  • Good knowledge of gender and diversity issues in humanitarian programming.
  • Good command of another IFRC official language like French, Spanish or Arabic.

Your Responsibilities:

You will:

  1. Ensures that the COVID-19 preparedness and response operation is implemented in accordance with the movement-wide commitments and minimum actions for CEA, and relevant policies and guidelines.
  2. Work closely with technical colleagues across the operation to lead in the rolling out and ensuring use of the most relevant social sciences research, impact surveys and perception data.
  3. Support the development/adaptation and rolling out of risk communications and CEA tools, methodologies, training and activities as a core component of epidemic preparedness and response training and approaches lead by health experts.
  4. Supports national societies and IFRC teams in defining the plan and strategy to mainstream risk communication and community engagement effectively into covid19.
  5. Leads and coordinate the setting up/strengthening of appropriate feedback systems in line with established feedback standards in priority countries and rolling out of research to gain a deeper understanding of the community perceptions, beliefs, rumours and complains.
  6. Work with operation teams to ensure the most vulnerable groups have equal access to communication channels and feedback mechanisms and participate in decision making processes. 
  7. Guides coordination efforts across the region and supports inter-agency coordination with a wide range of partners and stakeholders to ensure synergy, integration, coherence, and harmonization of community engagement actions, including the rolling out of technological solutions and innovative approaches.
  8. Identifies partnership opportunities with key local and international partners.
  9. Supports evidence-based learning by assessing and monitoring levels of community engagement through supporting research, impact surveys, perception studies and case studies.

About the International Federation of Red Cross and Red Crescent Societies:

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest volunteer-based humanitarian network. IFRC is a membership organisation established by and comprised of its member national red cross and red crescent societies. Along with national societies and the International Committee of the Red Cross (ICRC), the IFRC is part of the international red cross and red crescent movement. IFRC’s headquarters is in Geneva, with regional and country offices throughout the world.

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