Job Opportunity at Zain Company to Work as a Call Center Inbound Agent in Iraq
Zain

Job Opportunity at Zain Company to Work as a Call Center Inbound Agent in Iraq

Iraq 27 May 2020

ABOUT THE INSTITUTION

مجموعة "زين" من الشركات الرائدة في مجال الاتصالات المتنقلة في منطقة الشرق الأوسط وأفريقيا، وهي تتمتع بانتشار جغرافي مميز، وذلك بفضل تواجدها في 8 بلدان، حيث تقدم خدمات اتصالات متنقلة متنوعة إلى أكثر من
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OPPORTUNITY DETAILS

Nonprofit organization
Area
Host Country
Deadline
27 May 2020
Study level
Opportunity type
Specialities
Eligible Countries
Eligible Region
All Regions

Zain Iraq is recruiting a call center inbound agent who is responsible for handling the day-to-day requests from customers and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers with regards to inquiries or seeking information on products or services.

Eligibility:

You must have: 

  • Bachelor’s degree in business administration-related field or equivalent.
  • Be able to speak Arabic and Kurdish languages.
  • Serving the customers.
  • Be achievement driven.
  • Be information seeking.
  • Oral and written communication skills.
  • Have managing information.
  • Technology application.

Your Responsibilities:

You will be responsible of:

  1. Understand customer care strategy and plans and participate in the achievement of objectives and targets.
  2. Implement customer care department policies and procedures.
  3. Receive and respond to customers and provide information on products/services and handle outbound/inbound calls to ensure information is provided on Zain IQ new products/services/promotions.
  4. Escalate cases as needed to ensure questions are addressed in a timely and efficient manner.
  5. Upsell/cross-sell products to increase sales and generate revenues.
  6. Handle outgoing calls/mail channel lists to obtain customer feedback.
  7. Maintain professional and courteous communication/quality of service with customers at all times to maintain customer satisfaction.
  8. Support new services and solutions development and management processes as required to ensure fulfillment of new products requirements impacting the quality of products provisioning.
  9. Execute tasks as per the Zain IQ established plan, policies and procedures to ensure consistency in handling business cases and achieve targets.

About Zain:

Zain is a leading mobile voice and data service operator with a commercial footprint in 8 middle eastern countries with a workforce of over 6,000 people from different backgrounds, cultures, and nationalities. It provides a comprehensive mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.

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