Job Opportunity in Kuwait to Work as a Call Center Representative from Zain
Zain

Job Opportunity in Kuwait to Work as a Call Center Representative from Zain

Kuwait 06 Nov 2020

ABOUT THE INSTITUTION

مجموعة "زين" من الشركات الرائدة في مجال الاتصالات المتنقلة في منطقة الشرق الأوسط وأفريقيا، وهي تتمتع بانتشار جغرافي مميز، وذلك بفضل تواجدها في 8 بلدان، حيث تقدم خدمات اتصالات متنقلة متنوعة إلى أكثر من
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OPPORTUNITY DETAILS

Nonprofit organization
Area
Host Country
Deadline
06 Nov 2020
Study level
Opportunity type
Eligible Countries
Eligible Region
All Regions

Zain Kuwait is recruiting an inbound representative at the contact center. 

Eligibility:

You must have a minimum of 2 years' diploma (Bachelor degree is preferred).

Your Responsibilities:

Your responsibilities will include, but not be limited to, the following:

  • Facilitating, solving, interacting and providing a high level of customer service that would exceed customer expectations.
  • Greeting customers in a courteous, friendly and professional manner as well as evaluating customer concerns and resolving problems in a timely manner aiming to ensure and secure customer satisfaction in every interaction in a professional manner.
  • Staying updated on products, services, promotions, procedures and terminology for all ZAIN touch points and third party services in order to successfully up-sell.
  • Fulfill individual and team based performance parameters (KPIs) to ensure meeting company standards.

About Zain:

Zain is a leading mobile voice and data service operator with a commercial footprint in 8 middle eastern countries with a workforce of over 6,000 people from different backgrounds, cultures, and nationalities. It provides a comprehensive mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.

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