Remote Job Opportunity as a Technical Support Engineer from Airbase Company

Deadline : 14 Jul 2020

Nonprofit organization: Airbase

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Study level: Vocational Education

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Remote Job Opportunity as a Technical Support Engineer from Airbase Company

Airbase requires a technical support engineer. You will bring technical expertise and skills to manage the first level of support for all incoming production software application issues. You will own and manage sustenance of stable software applications as well. Your solutions will impact the user experience for Airbase customers. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. High impact production issues often require coordination between multiple development, operations, and IT support groups, so you get to experience a breadth of impact with various groups.

Eligibility:

You must have:

  • Be confident and can effectively communicate in both oral and written English.
  • At least three (3) years of experience in providing production support including performance monitoring and real-time log analysis & investigation.
  • Understanding of technologies and architectures in a highly scalable and available setup environment.
  • Understanding of highly transactional and large relational and complex systems.
  • Deep understanding of and experience in Linux, PostgreSQL, SQL, Python, and Java.
  • Experience with NetSuite / ERP System.
  • Excellent customer orientation skills.
  • Excellent problem solving, critical thinking, and analytical skills

It's preferred to have:

  • Prior programming experience and worked with a startup company.
  • At least five (5) years experience in product development or test engineering.
  • It's preferred to have experience in business and financial processes.
  • The first preference is for someone based in Philippines. But, the company is a very remote friendly company (most of the team works remotely from 9 countries) and are opened to strong candidates from anywhere.

Your Responsibilities:

You will be responsible of:

  1. Develop a deep understanding of internal application which will include understanding of the global FinTech payment systems.
  2. Provide online support to Airbase customers.
  3. Gather detailed information on the question/issue raised to determine how to best provide assistance to the customer.
  4. Triaging of issues and adhering to SLA’s.
  5. Analyse, identify, and resolve complicated problems and bug fixes.
  6. Escalating urgent issues quickly and engaging engineers from relevant squads as necessary to work within and measure against customer SLAs.
  7. Maintain an ongoing record of problem analysis and resolution activity in a tracking system visible to internal stakeholders..
  8. Proactively monitor performance of production and non-production environments & applications.
  9. File and drive issues to closure with external partners.
  10. Work with customer success, product, and engineering departments to ensure fast turnaround and provide quality service to Airbase customers
  11. Provide feedback from customer users to the team.
  12. Work remotely in the US time zone (PST)

Benefits:

Airbus offers a competitive cash compensation and very attractive equity. 

About Airbase:

Airbase is a modern spend management system designed for growth companies that need a single platform capable of managing entire company spend. Airbase brings the benefits of corporate card expense management, bill payments and accounts payable automation in one unified platform. Airbase is a well funded and getting ready to invest aggressively in growth in 2020. 

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