Job Opportunity in Jordan at Microsoft as a Biztalk Support Engineer

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Microsoft

Area

Middle East

Host Country

Jordan

Deadline

15 Oct 2020

Study level

Vocational Education

Opportunity type

Jobs

Opportunity funding

Full funding

Eligible Countries

Algeria , Comoros , Egypt , Jordan , Lebanon , Mauritania , Oman , Qatar , Somalia , Syria , United Arab Emirates , Bahrain , Djibouti , Iraq , Kuwait , Libya , Morocco , Palestine , Saudi Arabia , Sudan , Tunisia , Yemen

Eligible Region

All Regions

Microsoft offers a job opportunity in Jordan to work as a Biztalk support engineer. Support Engineers (SE) serve as front line technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be a part of a team responsible for providing an outstanding technical support experience to the business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and web. When needed, you will collaborate with others to engage subject matter experts, engineering (product groups) or management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Eligibility:

You must have:

1+ year(s) experience in Azure Logic Apps OR Biz Talk, IBM App connect, Zapier, or an equivalent product.
It's preferred to have experience in one or more of these areas:
- Network connectivity.
- Cloud technologies.
- Good debugging skills.
- Basic knowledge of HTTP REST architecture.
- Basic JSON.
- AS2/EDI experience.
- Visual studio and any light coding adapting to new technologies and adapters (ie. Active Directory Adapter, SAP Adapter, Azure Logic Apps).
- Managing proof-of-concepts
Be fluent in reading, writing, and speaking skills of English.
1+ year(s) experience with Azure Logic Apps OR 5+ years experience with the Biztalk server.
Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft cloud background check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Your Responsibilities:

You will be responsible for:

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
Act internally as a customer advocate.
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
Advise customers on how to gain additional value from their Microsoft products.
Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Benefits:

Benefits listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

Industry leading healthcare.
Savings and investments.
Giving programs.
Educational resources.
Maternity and paternity leave.
Opportunities to network and connect.
Discounts on products and services.
Generous time away.

About Microsoft:

Microsoft corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

See more scholarships available on Mina7

See more opportunities in the UK available on Mina7

See more available competition and awards on Mina7