Job Opportunity in Jordan at Unifonic: Technical Services Engineer

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

unifonic

Area

Middle East

Host Country

Jordan

Deadline

01 Nov 2020

Study level

Vocational Education

Opportunity type

Jobs

Specialities

Engineering

Opportunity funding

Full funding

Eligible Countries

Algeria , Comoros , Egypt , Jordan , Lebanon , Mauritania , Oman , Qatar , Somalia , Syria , United Arab Emirates , Bahrain , Djibouti , Iraq , Kuwait , Libya , Morocco , Palestine , Saudi Arabia , Sudan , Tunisia , Yemen

Eligible Region

All Regions

Unifonic is offering a job opportunity as a Technical Services Engineer to join the team in Amman, Jordan for 2020. The Technical Services Engineer is involving in assuring the performance, stability, and reliability of Unifonic's infrastructure, applications, and operations through actively monitoring systems, troubleshooting, analyzing, and solving technical problems, and working with customers and the company technical teams to resolve technical and application roadblocks.

Responsibilities:

Manage infrastructure, network, and technical application issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
Reproduce technical issues to determine the root cause of the problem and to find workarounds and solutions.
Monitor the system and measure the performance of the product and recommend changes to improve the overall quality of the service.
Build and maintain operations tools for monitoring, notifications, trending, and analysis.
Write scripts to automate operations and server management.
Coordinate with other teams to provide assistance in identifying, reporting, and resolving defects.
Author, edit, publish, and maintain an online knowledge base of known issues/solutions.

Requirements:

Hands-on 5+ years of recent experience in a customer-facing role with shifts or being on call working with Linux, AWS, and Networking (Cisco... etc).
Strong problem-solving skills and the ability to methodically solve business and technical, and performance problems using innovative approaches.
Proven experience working with cloud technologies (AWS, Azure), Linux, Networks, Telecommunication Protocols (SIP, SMP).
Understanding of web technologies (APIs, HTTP... etc).
MySQL experience (basic administration & setup, SQL queries, some performance awareness), and preferably SQL Server also.
Fluent in English with excellent writing/editing and verbal communication skills.

About Unifonic:

Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.

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