Internship in Jordan with Souq Fann: Logistics and Customer Service Assistant

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Souq Fann

Area

Middle East

Host Country

Jordan

Deadline

28 Nov 2020

Study level

Undergraduate

Opportunity type

Internships

Specialities

Business and marketing

Opportunity funding

Full funding

Eligible Countries

Algeria , Comoros , Egypt , Jordan , Lebanon , Mauritania , Oman , Qatar , Somalia , Syria , United Arab Emirates , Bahrain , Djibouti , Iraq , Kuwait , Libya , Morocco , Palestine , Saudi Arabia , Sudan , Tunisia , Yemen

Eligible Region

All Regions

Leaders of Tomorrow is offering an internship opportunity with Souq Fann in Jordan as a Logistics and Customer Services Assistant.

Responsibilities:

A successful Logistics and Customer Assistant performing his/her internship is able to support and hence ensure good coordination between the different actors, including vendors and customers. This includes

Supporting with organizing and maintaining the Souq Fann warehouse.
Managing the inboxes of the different communication tools: Facebook, Instagram, Whatsapp. This includes answering Souq Fann community’s requests and placing the orders of the customers, from social media to Souq Fann website.
Confirming the placed orders with the customers.
Preparing the ordered items for shipping.
Coordinating the shipping process between Souq Fann warehouse and the shipping actors, domestic and international. Following up with the shipment, to make sure that it’s well delivered to the customers.
Supporting with researching and dealing with different kinds of actors such as shipping companies, packaging organizations, and suppliers.
Conducting customer surveys when required.
Helping the vendors with the transportation of the products.

Systems Management:

Managing and updating the inventory database as well as the sourcing database when necessary.
Managing orders on SouqFann.com and coordination with technical when needed.

Overall Platform Development:

Contributing to the overall sales and marketing strategy of the platform
Representing Souq Fann to vendors and other stakeholders when appropriate

Characteristics and Qualifications:

Performing well in this position requires:

Excellent command of Excel and any additional program(s) for inventory management
Excellent interpersonal skills and the ability to communicate with many different types of people
Ability to manage customer relationships, including good English communication skills
Appreciation for manual work and being in good physical condition for carrying the products and organizing the warehouse
Accuracy with information management, especially inventory database and budget
An appreciation of Jordan’s artistic and handicraft sector, and an understanding of relevant cultural and economic factors
Unwavering attention to detail and drive to succeed
Ability and willingness to work outside of normal working hours
Ability to learn and analyze new and conflicting information quickly and effectively

A successful candidate will also have the following qualifications:

Bachelor’s degree in good standing from an accredited university
No former experience is required; this internship position is a great opportunity for fresh graduates.
A relevant degree in the fields of logistics, finance, administration, project management, retail purchasing, or similar.
Eligible to work in Jordan
Committed to Souq Fann’s mission and vision

Professional Development:

This is an incredible learning and development opportunity for fresh graduates looking to expand their skills and experience in a social start-up or the cultural sector more broadly. Souq Fann is a highpotential start-up that is almost three-years old.

Note: This position is available immediately. The successful candidate will sign a three-month internship contract.

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