Internship in Jordan with Souq Fann: Logistics and Customer Service Assistant

Internship in Jordan with Souq Fann: Logistics and Customer Service Assistant

Jordan 28 Nov 2020
Souq Fann

Souq Fann

Nonprofit organization, Browse similar opportunities


Nonprofit organization
Host Country
28 Nov 2020
Study level
Opportunity type
Opportunity funding
Full funding
Eligible Countries
Eligible Region
All Regions

Leaders of Tomorrow is offering an internship opportunity with Souq Fann in Jordan as a Logistics and Customer Services Assistant.


A successful Logistics and Customer Assistant performing his/her internship is able to support and hence ensure good coordination between the different actors, including vendors and customers. This includes

  • Supporting with organizing and maintaining the Souq Fann warehouse.
  • Managing the inboxes of the different communication tools: Facebook, Instagram, Whatsapp. This includes answering Souq Fann community’s requests and placing the orders of the customers, from social media to Souq Fann website. 
  • Confirming the placed orders with the customers.
  • Preparing the ordered items for shipping. 
  • Coordinating the shipping process between Souq Fann warehouse and the shipping actors, domestic and international. Following up with the shipment, to make sure that it’s well delivered to the customers. 
  • Supporting with researching and dealing with different kinds of actors such as shipping companies, packaging organizations, and suppliers.
  • Conducting customer surveys when required. 
  • Helping the vendors with the transportation of the products.

Systems Management:

  • Managing and updating the inventory database as well as the sourcing database when necessary.
  • Managing orders on and coordination with technical when needed.

Overall Platform Development:

  • Contributing to the overall sales and marketing strategy of the platform
  • Representing Souq Fann to vendors and other stakeholders when appropriate

Characteristics and Qualifications: 

Performing well in this position requires:

  • Excellent command of Excel and any additional program(s) for inventory management
  • Excellent interpersonal skills and the ability to communicate with many different types of people 
  • Ability to manage customer relationships, including good English communication skills
  • Appreciation for manual work and being in good physical condition for carrying the products and organizing the warehouse 
  • Accuracy with information management, especially inventory database and budget 
  • An appreciation of Jordan’s artistic and handicraft sector, and an understanding of relevant cultural and economic factors 
  • Unwavering attention to detail and drive to succeed 
  • Ability and willingness to work outside of normal working hours
  • Ability to learn and analyze new and conflicting information quickly and effectively 

A successful candidate will also have the following qualifications: 

  • Bachelor’s degree in good standing from an accredited university
  • No former experience is required; this internship position is a great opportunity for fresh graduates. 
  • A relevant degree in the fields of logistics, finance, administration, project management, retail purchasing, or similar. 
  • Eligible to work in Jordan
  • Committed to Souq Fann’s mission and vision

Professional Development:

 This is an incredible learning and development opportunity for fresh graduates looking to expand their skills and experience in a social start-up or the cultural sector more broadly. Souq Fann is a highpotential start-up that is almost three-years old.

Note: This position is available immediately. The successful candidate will sign a three-month internship contract.

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