Job Opportunity in UAE as a Head of Operations from Al Futtaim
Al Futtaim

Job Opportunity in UAE as a Head of Operations from Al Futtaim

United Arab Emirates 30 Nov 2020


تعود أعمال عائلة الفطيم إلى أصولها إلى ثلاثينيات القرن الماضي على ضفاف خور دبي، وهي رائدة لمفاهيم التداول المبتكرة المصممة لإثراء أنماط الحياة. اليوم. الفطيم حاضرة في 29 دولة، وتمثل أكثر من 200 شركة ف
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Nonprofit organization
Host Country
30 Nov 2020
Study level
Opportunity type
Eligible Countries
Eligible Region
All Regions

Al Futtaim offers a job opportunity in the UAE as a head of operations. The head of operations will manage all aspects of the finance and insurance product transactions within Al-Futtaim finance. This includes contract management and activation, disbursements and bookings, document management and archival, internal controls and quality checks. All these operations activities will cover the company's current and future finance products (including but not limited to leasing, lending, brokerage). Growth mind-set, technological leadership, driving agile ways of working and delivering best-in-class customer experience in the area of automotive finance and insurance are crucial for this position to establish a signature customer experience and high efficiencies. The head of operations will assume accountability in executing the operational aspects of the automotive strategy, engage with all stakeholders both within and outside of AFF.


You must have:

  • Be a university graduate with over 7 years of experience in financial services and automotive of which at least 3 years should be as a head of a business unit with significant people responsibility.
  • Be fluent in English, Arabic is beneficial.
  • Qualified project management specialist and it's preferred to be familiar with agile methodology.
  • Substantial experience in a bank or financial service operations/ back office/credit operations.
  • Technology savvy and up-to-date with fintech and automotive finance innovation, and technologies to streamline. processes. Preferably some experience in a process-oriented role or lean six sigma.
  • Understanding of car sales, finance, insurance and other value add products.

Your Responsibilities:

You will be responsible for:

  1. Provide strategic guidance regarding market and technology trends in banking, automotive and fin-tech.
  2. In collaboration with the senior management team, formulate strategies and implementation recommendations for operations and the interfaces to automotive and partner banks.
  3. Review, identify and propose modifications to existing processes and organizational setup to make them leaner and effective for both customers and stakeholders.
  4. Promote a culture of innovation and continuous improvements.
  5. Provide subject matter expertise in internal and group projects.
  6. Manage all middle and back-office processes efficiently, to ensure maximum approvals and fastest TAT.
  7. Monitor deal pipeline and interact with partner banks as the final point of escalation.
  8. Communicate and report key indicators like approval rates and TAT performance.
  9. Develop countermeasures and ensure the accountability of teams and team members.
  10. Develop and suggest changes in policies, processes, templates and SOP.
  11. Define quality standards and ensure these are met and measured/audited.
  12. Empower and enable operations team leaders to improve TAT and approval ratios.
  13. Identify and coordinate training and qualification needs for processes, products, campaigns, credit and other relevant areas.
  14. Establish compliance standards for operations.
  15. Ensure all processes are established, well documented and regularly audited.
  16. Develop and maintain all product and campaign-related documentation.
  17. Ensure that pricing relevant information is handled correctly in the system.
  18. Establish internal controls for all operational risk-relevant incidents.
  19. Collaborate with all departments (sales, finance, credit, strategy, legal) to ensure the company maintains optimal service and streamlined interactions.
  20. Ensure a succession plan is made and managed for all key roles.
  21. Provide cross-skilling and development opportunities for high performing talents.
  22. Provide regular feedback and developmental opportunities.
  23. Provide sufficient opportunities for staff to grow and develop, making use of project assignments, job shadowing and other similar opportunities.
  24. Ensure that the staff is well trained.
  25. Manage continuous cost and efficiency improvements for financial services operations, in direct and indirect cost categories.
  26. Control sales budget and optimize expenses.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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