Job Opportunity as a Business Support Assistant at WFP in Egypt 2020

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

World Food Program

Area

Middle East

Host Country

Egypt

Deadline

17 Nov 2020

Study level

Undergraduate

Opportunity type

Jobs

Specialities

Business and marketing

Opportunity funding

Full funding

Eligible Countries

Algeria , Comoros , Egypt , Jordan , Lebanon , Mauritania , Oman , Qatar , Somalia , Syria , United Arab Emirates , Bahrain , Djibouti , Iraq , Kuwait , Libya , Morocco , Palestine , Saudi Arabia , Sudan , Tunisia , Yemen

Eligible Region

All Regions

The World Food Programme (WFP) is seeking to hire a Business Support Assistant to join the team and work in Cairo, Egyptfor 2020.

Key accountabilities (not all-inclusive):

Respond to routine queries received and escalate where appropriate to relevant units, to provide a timely and accurate service to clients including beneficiaries, retailers and teachers, through answering calls, responding to requests or resolving complaints following the developed guidelines.
Follow-up on escalated problems with relevant colleagues, units, and call beneficiaries back with the recommended solutions.
Research required information for beneficiaries using available online and offline resources as necessary.
Provide a set of standard business support activities, where required, to contribute to the effective functioning of business operations, including but not limited to supporting events, etc., to support staff to work effectively.
Support the maintenance of office files, documents, and records in accordance with established systems and processes so that information is current and readily available for staff.
Undertake standard data entry tasks in accordance with defined systems, to ensure information is organized and readily available for the business team.

Organizational capabilities:

Purpose:

Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.
Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.
Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.
Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.

People:

Look for ways to strengthen people's skills: Seeks opportunities to build and enhance individual skills.
Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.
Be a coach & provide constructive feedback: Identifies and approaches colleagues or supervisors to serve as coaches.
Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.

Performance:

Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.

Partnership:

Connect and share across WFP units: Understands WFP’s organizational structure, including the purpose and mission of each unit.
Build strong external partnerships: Supports team in working with colleagues and WFP’s partners in the field toward common goals.
Be politically agile & adaptable: Maintains a professional and courteous relationship with other WFP employees and partners in the field.
Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.

Qualifications:

Education: Completion of secondary school education. A university degree in a related field will be an advantage.
Experience: Two or more years of experience in general administrative work, experience in developing and managing customer service systems, call centers or hot lines and working with refugees and migrants.
Language: Fluency (level C) in both oral and written communication in Arabic language. Fluency (level C) or intermediate knowledge (level B) of English language.
Ability to use standard office equipment such as photocopiers and scanners.
Knowledge of standardized business support work routines and methods.
Knowledge of standard office software packages, e.g. Microsoft word, Excel, …
Uses tact and courtesy to give and receive information with a variety of individuals.
Good attention to detail in order to identify data discrepancies.
Ability to work to deadlines and follow clear instructions.

About World Food Programme:

The World Food Program (WFP) is the food-assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security. According to the WFP, it provides food assistance to an average of 91.4 million people in 83 countries each year. From its headquarters in Rome and from more than 80 country offices around the world, the WFP works to help people who cannot produce or obtain enough food for themselves and their families. It is a member of the United Nations Development Group and part of its executive committee.

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