Remote Job Opportunity as a Signpost Content Specialist

Remote Job Opportunity as a Signpost Content Specialist

Worldwide 03 Dec 2020


Nonprofit organization, Browse similar opportunities


Total reward
0 $
Nonprofit organization
Host Country
03 Dec 2020
Study level
Opportunity type
Opportunity funding
Full funding
Eligible Countries
Eligible Region
All Regions

Internews offers a remote job opportunity to work as a signpost content specialist. You will work with communities and bring journalist rigor, social media savvy, and knowledge of content optimization to information products created to empower displaced and crisis-affected populations to make informed decisions and meet their basic needs. You will work with signpost implementing teams at the country level to support the demands of content (articles, blogs, multimedia), ensuring that content meets editorial standards. Signpost believes that, through responsive information services, people in crisis are empowered to make informed critical decisions on the issues that matter most to them. Signpost is a suite of software components that the company use to create user-friendly content and two-way communication via the platforms that the clients already use, at scale, in the languages they speak. Signpost is a team of skilled frontline responders and support personnel who use journalistic and humanitarian expertise to ensure the right information is delivered in the best form. This role will be based remotely, and candidates based in any time zone will be considered. No travel will be required of this role. However, the ability to coordinate with colleagues in multiple time zones is a must, and the ideal candidate will be willing to work flexible hours when needed.


You must have:

  • From 4 to 6 years of experience in journalism, communication, and information, including at least 2 years in digital content production.
  • From 1 to 3 years of experience in working within the humanitarian sector or with vulnerable populations.
  • Basic understanding of the digital landscape, social media platforms and what makes digital content work.
  • Experience in capacity building or training and coaching staff from multiple different cultures, skill levels and contexts in an advisory role.
  • Excellent interpersonal, oral and written communication skills.
  • Demonstrated ability to successfully work in a fast-paced environment within and across departments, functions, and geographic locations, and build positive relationships with local and remotely based staff.
  • Proficiency in English.

It's preferred to have:

  • Experience in using the Adobe creative cloud, in particular Adobe Audition, After Effects, Premiere Pro, and Photoshop.
  • Experience in developing and implementing social media strategies for diverse audiences.
  • Experience in analyzing data and audience behavior to inform content creation.
  • Spanish proficiency is a plus.

Your Responsibilities:

You will be responsible for:

  • Working with Signpost implementing teams at the country level to support the development of content (articles, blogs, multimedia) to ensure that content meets editorial standards including:
    • Content is based on community concerns, ideas and questions.
    • Content is accurate and regularly updated.
    • Content is complete, depicting a full range of options and considerations for each issue-area covered.
    • Content is responsive to users' information needs, by two-way communication with the audience.
    • Content is accessible (in a language, format, and style that people can understand, absorb, and engage with).
  • Regularly reviewing content, coaching staff with diverse backgrounds in adherence to editorial principles and social media best practices.
  • Advising and making recommendations on country-level processes, including publication calendars, country-level approval processes, triangulation and fact-checking, and processes related to promoting and boosting social media posts.
  • Supporting tool development at a global level.
  • Working with technical advisors, grant coordinators, and M&E staff across both agencies.
  • Developing activities and approaches that allow communities to participate in the content production process.
  • Ensuring that content adheres to editorial standards and is optimized to perform well on social media.
  • Establishing clear, context-specific information-sharing strategies, standards and tools, and ensuring staff are trained to use them.
  • Creating, adjusting, and maintaining social media SOPs to ensure social media activity is driven by audience understanding and social media best practices.
  • Teaching teams how to build, engage and retain an audience (on social media and other platforms).
  • Maintaining close work relationships with protection advisors and other technical staff to ensure all editorial team protection concerns receive appropriate technical oversight and input.
  • Maintaining knowledge of, and ensuring staff is trained on, social media and other information-sharing tools.
  • Supporting approaches to content development that emphasize and enable accessibility.
  • Building capacity of staff from a variety of backgrounds.
  • Ensuring teams are measuring content relevance and usefulness in collaboration with M&E focal point.
  • An understanding of and demonstrated commitment to upholding Internews' core values in all duties.

About Internews:

Internews, an international nonprofit organization, operates with administrative centers in California, Washington DC, London and Paris, as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews has worked in more than 100 countries and currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

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