Job Opportunity at Al Futtaim Group in the UAE: Technical Training Consultant
Al Futtaim

Job Opportunity at Al Futtaim Group in the UAE: Technical Training Consultant

United Arab Emirates 30 Nov 2020

ABOUT THE INSTITUTION

تعود أعمال عائلة الفطيم إلى أصولها إلى ثلاثينيات القرن الماضي على ضفاف خور دبي، وهي رائدة لمفاهيم التداول المبتكرة المصممة لإثراء أنماط الحياة. اليوم. الفطيم حاضرة في 29 دولة، وتمثل أكثر من 200 شركة ف
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OPPORTUNITY DETAILS

Nonprofit organization
Area
Host Country
Deadline
30 Nov 2020
Study level
Opportunity type
Eligible Countries
Eligible Region
All Regions

Al-Futtaim Private Company offers a job opportunity in the UAE as a Technical Training ConsultantAutomotive Technical Training Consultant playing an active part in a team of dedicated Trainers in developing competent productive associates by way of assessments, on the job development activities, and coaching supported with engaging training programs as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards.

The candidate will cover training needs analysis, design, development, planning, and implementation of technical training programs utilizing a blended learning approach, including impact measurement. Activities will include, Digital Material development, Video Recording, Face to Face Training Delivery assessments, and on-site support and coaching.

Key Responsibilities:

  • Actively promote the automotive group associate and customer engagement activities.
  • Develop new ways of learning to support ambitious growth within Al-Futtaim Automotive, to create and encourage positive, energetic, memorable, and productive learning environments for all participating associates.
  • Deliver engaging technical training, in various formats to include Video Presentations, Voice Over, and Face to Face delivery most appropriate to the audience and business need at the time.
  • Complete on-going self-assessment of training programs content and delivery, to promote continuous associate and business improvement.
  • Support the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance, with the execution of structured action plans
  • Support network development within the UAE and emerging overseas markets.
  • Ensure Health, Safety & Environment (HSE) management system requirements and SOPs are implemented in the area of responsibility.
  • Follow emergency & evacuation procedures of the company.
  • Participate in HSE incident investigation ensure corrective preventive actions are adequately taken and closed out
  • Ensure all training material is up to date and in line with modern repair methods and technology.
  • Responsible for delivering and supporting all components of associate progress through to certification.
  • Arranging and conducting competency testing and assessments.
  • Developing and updating training programs and materials.
  • Reporting learner attendance, results, and any issues, with emphasis on protecting learner & customer data.
  • Maintenance and development of training aids, workshop facilities, and equipment.
  • Actively promote a safe and clean working environment in accordance with current health & safety legislation.
  • Actively promote equal opportunities and diversity in accordance with company policy avoiding discrimination
  • Facilitate training needs analysis of the retail market, advise according to market trends and distributor guidelines.
  • Ensure compliance with management activities through one on ones and monitoring of daily distributor activities
  • Assist with the orientation, training, and coaching of staff, management, and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required.
  • Participate and execute adherence to company and distributor policy and procedure compliance.
  • Ensure the successful implementation of distributor technical training, fix it right activities, value chain, and distributor fundamentals training activities.
  • Monitor, review, and implement occupational health and safety, operational standards, technical support training activities.
  • Conduct on-going dealer visits to identify individual training requirements, network support, and complete post-course follow-up evaluations.
  • Support all branches with training in relation to technical support in terms of campaigns, service schedules, and equipment audits.
  • Support new model launch activities and external company training by way of material development with the support of the technical training team subsequent delivery.

Requirements:

Minimum Qualifications and Knowledge

  • High level of proficiency in both written and spoken English, (additional languages advantageous).
  • High level of proficiency with digital learning platforms & material/video editing software.
  • Full driving Licence.

A High-Level Qualification in: 

  • Technical area applicable to the technical discipline (Passenger Cars).
  • Adult learning or training and assessment certificate or equivalent.

Minimum Experience:

  • Technical Training or Coaching role, 2 Years.
  • Automotive Industry Experience, 5 Years.
  • Proficient to Master Technician Level or industry equivalent.
  • Customer Facing Role Experience is an advantage.
  • Ability to demonstrate modern vehicle diagnostic and repair methods.

 Job-Specific Skills: 

  • Ability to train and coach, build relationships, and utilize skills appropriately.
  • Ability to provide outstanding customer service.
  • Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment.
  • Ability to maintain strong, accurate administration skills.
  • Ability to communicate in a clear, concise manner and listen attentively to understand and then be understood.
  • PC Literate, proficient in Microsoft Office programs and video authoring and editing software.
  • Ability to develop tailored training materials to suit the local market.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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