Job Opportunity at Al Futtaim Group in the UAE: Workshop Manager
Al Futtaim

Job Opportunity at Al Futtaim Group in the UAE: Workshop Manager

United Arab Emirates 30 Nov 2020


تعود أعمال عائلة الفطيم إلى أصولها إلى ثلاثينيات القرن الماضي على ضفاف خور دبي، وهي رائدة لمفاهيم التداول المبتكرة المصممة لإثراء أنماط الحياة. اليوم. الفطيم حاضرة في 29 دولة، وتمثل أكثر من 200 شركة ف
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Nonprofit organization
Host Country
30 Nov 2020
Study level
Opportunity type
Eligible Countries
Eligible Region
All Regions

Al-Futtaim Private Company offers a job opportunity in the UAE as a Workshop Manager -Toyota. The candidate will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance in line with assigned sold hours target. It requires coordinating with different departments and distributor teams to ensure the Fix It Right process is followed and vehicles are delivered on time in excellent condition.

Key Responsibilities:

Operational performance:

  • To maximize the sold hours from Aftersales operation to meet the revenue performance objectives through target setting.

Fix-It Right (FIR):

  • Adherence to the FIR program as per Principal Guidelines & create a culture to follow the FIR process.
  • Identification and management of FIR concerns, and set actions to close GAP on set KPI’s.
  • Submission of Branch Field Technical Reports (BFTR) as set by distributors and follow technical and service bulletins.

Workshop Management:

  • Management of attendance of all workshop associates.
  • Plan, manage and implement utilization, productivity, and efficiency of technicians & wash bay as per Standard Operating Procedure.
  • Ensure regular quality control and take corrective action for any deviation through training and coaching.
  • Ensure on-time delivery of vehicles as per the promised delivery time.

People Management:

  • Identify training needs and conduct on the job training as required.
  • Drive the performance management and individual development plan for the team.
  • Promote associate engagement and conduct impact planning session.
  • Recruit the right manpower as per the capacity model.

Vehicle Warranty Repair Management:

  • Adherence to warranty process, procedure, and timeline as stipulated by the Principal.

Workshop Inventory:

  • Ensure that all the tools and equipment are available and maintained as per the distributor tool list and guidelines.
  • Manage asset disposal as per Group policy.
  • Manage consumables and wash bay products.
  • Perform monthly lubricants and consumable inventory audits.


  • Manage and promote Small Group Activity (SGA) and Kaizen effort in coordination with Aftersales Manager.
  • Support the implementation of special projects to enhance customer experiences, such as transformation and Electronic Vehicle Health Check.

 Risk Management:

  • Ensure compliance with HSSE & 4'S (Setting, Sorting, Sweeping, and Spick & Span) guidelines.
  • Manage environmental compliance and ensure proper scrap and waste management.
  • Implement and adhere to all SOP's, memorandums issued by Head Office or Principal.

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:

  • Diploma/bachelor’s Degree in Automobile/ Mechanical Engineering.
  • Technical certifications.

Minimum Experience

  • 10 years of overall experience with automobile dealerships, of which 5 years should be in a workshop management position.

Job-Specific Skills:

  • Automotive dealer/distributor business processes,
  • Working knowledge of MS Office, ERP skills, KPI driven.
  • Customer and operation focused.
  • Ability to lead change.
  • Problem-solving and leadership skills.
  • Inventory management skills.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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