Job Opportunity with the Chalhoub Group in the UAE: Private Clients Executive

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Chalhoub Group

Area

Middle East

Host Country

United Arab Emirates

Deadline

30 Nov 2020

Study level

High School

Opportunity type

Jobs

Opportunity funding

Full funding

Eligible Countries

Algeria , Comoros , Egypt , Jordan , Lebanon , Mauritania , Oman , Qatar , Somalia , Syria , United Arab Emirates , Bahrain , Djibouti , Iraq , Kuwait , Libya , Morocco , Palestine , Saudi Arabia , Sudan , Tunisia , Yemen

Eligible Region

All Regions

The Chalhoub Group is offering a job opportunity in the United Arab Emirates as a Private Clients Executive. The Chalhoub Group's first-ever Group-wide Loyalty Programme, MUSE launched in August 2019 in UAE & Kuwait and will soon launch in Saudi Arabia. MUSE is a three-tiered program with an unpublished Invitation Only 4th tier named ELITE. The Private Client Executive is a new function that has been created to engage and delight our Elite Invitation only members of the group, ensure speedy and reliable service, and ultimately grow customer lifetime value.

Required Qualifications:

Previous experience in luxury retail with VIP customers.
Excellent communication and interpersonal skills.
Great work ethic and drive.
Passionate about customer experience and clienteling. Background in personal shopping, from wardrobe management, capsule wardrobe selection, to shop floor styling and on/off-site assistance.
have a proven ability to engage and build customer relations.
be an excellent team player but also able to work on own initiative.
be comfortable with ambiguity, adopting a flexible approach.
be resilient, with a problem solving and solutions focussed attitude, with a logical approach to situations.
have proven experience in fashion sales (ideally luxury), with a proven track record of exceeding sales targets, with the drive and motivation to sustain this.
have excellent written and verbal communication etiquette in Arabic and English.
be organized and able to meet deadlines.
have strong computer literacy and an understanding of the digital world.

Main Responsibilities:

Operates WhatsApp to communicate with Elite Members.
Inspire Elite members with group-wide look books, trending content, and personalized offering.
Regular communications with Elite members to check in and wish on special occasions.
Manages member requests (experiences, product, occasion) and escalated complaints.
Available and on-call and ready to cater to Elite members any time of the day, with the support of the wider network of MUSE team and Brand PCE.
Puts into action the knowledge of new collection launches, arrival dates, pre-ordering opportunities, private sales access to maximize engagement and trigger conversions at each activity.
Implementation of an integrated VIP clienteling strategy for the ELITE’s with well thought out moments to delight and triggers to shop within the Group’s portfolio of brands.
Demonstrates the ability to understand and anticipate ELITE member's personalities and requirements across GCC markets.

About Chalhoub Group:

Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution, and communication. With a growing workforce of more than 12,000 people and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams.

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