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Internship Opportunity at Zain Sudan: Contact Center Agent

Internship Opportunity at Zain Sudan: Contact Center Agent

Sudan 31 Dec 2019
Zain

Zain

Nonprofit organization, Browse similar opportunities

OPPORTUNITY DETAILS

Total reward
0 $
Nonprofit organization
Area
Host Country
Deadline
31 Dec 2019
Study level
Opportunity funding
Full funding
Eligible Countries
Eligible Region
All Regions

As a Trainee agent at Zain Sudan, you will be asked to provide customers with fast, professional and accurate information and services in a single call to provide an appropriate experience with customers worldwide.
You will also be responsible for identifying the opportunities for pre-sale and mutual selling of customers by developing first-class customer relationships.

Eligibility criteria:

1. Bachelor's degree or Diploma degree.
2. Good understanding of mobile communication.

Required skills:

1. High communication and reporting skills (both spoken and written) in Arabic and English.
2. High skills and sophisticated use of IT-related packages including MS, Excel projects. Word, PowerPoint ... etc.
3. Self-confidence.
4. Adapt well to change and work under pressure with various transformations and working environments.
5. Conflict management and resolution skills.
 6. Ability to work on the basis of transformation.

About Zain Sudan:

The country's leading company was founded in 1997 and today serves 13.8 million customers on 31 March 2018, reflecting a market share of 47%. The operator's network, which has the country's most advanced voice and data networks, has 90% of the population with a total of 2,586 sites. Through continuous development of telecom infrastructure and effective marketing initiatives, Zain remains committed to providing customers in Sudan with the most dynamic products and services. The foundation of Zain Sudan's achievements lies in its ability to inspire its employees to deliver the best and most innovative services at all levels. Thanks to the active and inspired Sudanese workforce, the company is committed to employing highly qualified people as well as nurturing the best Sudanese talent. With a strong human resources program.

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