Job Opportunities at Zain in Kuwait: Call Center Agents

Deadline : 31 Dec 2019

financial backer: Zain

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Study level: Undergraduate

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Job Opportunities at Zain in Kuwait: Call Center Agents

Zain Kuwait offers a full-time job as a call center agent. The employee will respond to customer calls and provide appropriate solutions. He will explain the company's products and services as well as detecting and solving service equipment issues.

Job Description:

  • Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well as meeting the departmental goals.
  • Evaluate customer concerns and resolve problems towards customer satisfaction.
  • Greet customers in a courteous, friendly and professional manner.
  • Secure customer satisfaction in every interaction in a professional manner.
  • Stay updated on products, services, promotions, procedures, and terminology for all ZAIN touchpoints and third-party services.
  • Suggest sales to customers by introducing products (especially new products).
  • Own and manage the customer relationship, resolving calls in an efficient and timely manner.
  • Fulfill individual and team-based performance parameters (KPIs).
  • Full utilization of all system functionalities.
  • Contribute to a continuous maintenance and optimization of processes and procedures.

Required Qualifications:

  1. Bachelor’s degree or two-year diploma (after high school).
  2. Bilingual Arabic / English.
  3. Basic knowledge of MS Office.
  4. To be able to serve our customers in a professional manner.

Required Soft Skills:

  1. Team Player.
  2. Ethical and hardworking.
  3. Excellent interpersonal skills.
  4. Ability to work under pressure.

About Zain Kuwait:

The group was established in 1983. It is the first telecom operator to launch a commercial GSM service in Kuwait. 

The number of its customers reached 2.8 million in March 2017. Zain offers a nationwide ultra-fast 4G LTE data network that covers the entire population through 2,324 network sites. The company is committed to employing highly qualified people, providing them with the best services at all levels, as well as training and continuous development.

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Area: Middle East

Host Country: Kuwait

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