Job Opportunity at W Hotel in Jordan: Welcome Desk Agent

Date limite : 23 nov. 2019

Organisation à but non lucratif: W Hotels

Spécialités: services et tourisme

Niveau d'études: Etudiant

Consultée 231 fois

Job Opportunity at W Hotel in Jordan: Welcome Desk Agent

W Hotel in Amman, Jordan is offering a job opportunity as a Welcome Desk Agent.

Responsibilities:

  • Process all guest check-ins by confirming reservations, assigning a room, and issuing and activating room key. 
  • Process all payment types such as room charges, cash, checks, debit, or credit. 
  • Process all check-outs including resolving any late and disputed charges. 
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns. 
  • Coordinate with Housekeeping to track readiness of rooms for check-in. 
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. 
  • Supply guests with directions and information regarding property and local areas of interest. 
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 
  • Complete designated cashier and closing reports in the computer system. 
  • Cash guests' personal checks and traveler's checks. 
  • Count bank at the beginning and end of shift. 
  • Balance and drop receipts according to Accounting specifications.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. 
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets. 
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others. 
  • Comply with quality assurance expectations and standards. 
  • Stand, sit or walk for an extended period of time. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
  • Perform other reasonable job duties as requested by Supervisors.

About W Hotels:

W Hotels is a luxury hotel chain owned by Marriott International that is generally marketed towards a younger age group than its other upscale properties. As of December 31, 2018, W operates 55 hotels in 25 countries with 15,043 rooms and is continuing to expand both domestically and internationally.

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Pays hôte: Jordanie

Pays éligible: Jordanie

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