Job Opportunity in Egypt: Customer Service Manager

Date limite : 09 mars 2020

Bailleur de fonds: Majid Al Futtaim

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Niveau d'études: Etudiant

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Job Opportunity in Egypt: Customer Service Manager

Majid Al Futtaim is offering a job opportunity as a Customer Service Manager to those who have a Bachelor's degree and fluent in English. The successful applicant will be responsible for overseeing the day to day operations, prepare periodic reports and submit to management for analysis & review and do all related tasks.

Responsibilities:

  1. Oversee the day to day operations. 
  2. Manage & coordinate the after-sales department by distribution & movement of products to the customer. 
  3. Manage customer queries & services required by solving problems & ensuring implacable service & product delivery.
  4. Analyze complaints related to work survey and propose actions to reduce complaints.
  5. Prepare periodic reports and submit to management for analysis & review
  6. Responsible for the Performance Management of the team

Qualifications:

  1. Bachelor's degree
  2. Strong communication and problem-solving skills
  3. Very Good Command of English
  4. Good user of MS Word, PowerPoint, Excel, and Outlook

About:

Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East and North Africa (MENA). A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment, and leisure to ‘create great moments for everyone, every day’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 15 international markets, employing more than 33,000 people, and achieving the highest credit rating (BBB) among privately-held corporates in the Middle East. Majid Al Futtaim owns and operates 20 shopping malls, 12 hotels, and three mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, City Centre malls and My City Centre neighborhood centers, and also four community malls that are in a joint venture with the Government of Sharjah. The Company holds exclusive rights to the Carrefour franchise in 38 markets across the Middle East, Africa and Central Asia, and operates a portfolio of more than 160 outlets in 15 countries.

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Pays hôte: Egypte

Pays éligible: Egypte

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