Job Opportunity in Egypt at Orange: Change and Release Manager

DÉTAILS OPPORTUNITÉ

Récompense totale

0 $

Organisation à but non lucratif

Orange

Région

Moyen-Orient

Pays hôte

Egypte

Date limite

13 mai 2020

Niveau d'études

Premier cycle

Spécialités

Cycle ingénieur , Informatique et sciences technologiques

Financement d'opportunité

Financement complet

Pays éligibles

Algérie , Comores , Egypte , Jordanie , Liban , Mauritanie , Oman , Qatar , Soumalie , Syrie , Émirats arabes unis , bahrain , Djibouti , Iraq , Kuwait , Libya , Maroc , Palestine , Arabie Saoudite , Soudan , Tunisie , Yemen

Région éligible

Toutes les régions

Orange Egypt is looking for an enthusiastic Change and Release Manager to join the team for 2020.

Responsibilities:

Assess requests for change that originate from incident management, problem management, release management, or continuity management.
Validate and classify the change request according to its complexity defined in the Change catalogue.
Register changes as needed to handle requests for change or receives change requests from other change initiators.
Determine the risk and impact for requested changes.
Prepare implementation plans by creating tasks.
Implement simple and standard change requests for IPVPN & Enterprise Telephony.
For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer.
Monitor the progress of changes.
Monitor and report quality of first time right, on-time change implementation.
Ensure and monitor delivery of change implementation within agreed lead times.
Perform the pre-checks before the change window time.
Guide the field Engineer for all scheduled change activities.
Perform the post-implementation review.
Check with the customer that his application is running with no problems.
Send success report to all involved entities after the completing the change.
Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access.
Manage Project and bulk change requests using standard process and procedures.
Assess, prioritize, respond and report on time for expedite requests.

Eligibility criteria:

Excellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI Model.
Understanding of networking technology LAN, WAN, UCC.
Cisco Call Manager Experience.
Understanding of VOIP and IPT technology.
Willing to work in 24x7 environment.
Good interpersonal, communication skills.
Good time management, and organizational skills.
Ability to work under pressure to deal with multiple tasks.
Customer Oriented Attitude.
Ability to work under pressure and multitasking.
Proactive and self-motivated.
Good analytical and problem solving skills.
Team Spirit.
Fluent in both spoken and written English.

Educational background:

Degree in telecommunication and/or computer sciences engineering field.
CCNA is a must.
CCNA Voice or CIPT certified person is preferable.
ITIL Foundation Knowledge.
ITIL Foundation Certified is preferred.

Professional Experience:

1-3 years’ experience in telecommunications field.
1-2 year of - Experience in networking operational environment (IPT/VOIP/IP).
1-3 years’ experience in a customer oriented position.

About Orange:

Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.

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