DÉTAILS OPPORTUNITÉ
Récompense totale
0 $
Organisation à but non lucratif
Région
Pays hôte
Date limite
13 mai 2020
Financement d'opportunité
Pays éligibles
Algérie
,
Comores
,
Egypte
,
Jordanie
,
Liban
,
Mauritanie
,
Oman
,
Qatar
,
Soumalie
,
Syrie
,
Émirats arabes unis
,
bahrain
,
Djibouti
,
Iraq
,
Kuwait
,
Libya
,
Maroc
,
Palestine
,
Arabie Saoudite
,
Soudan
,
Tunisie
,
Yemen
Région éligible
Orange company in Egypt requires a network expert. Orange business services manage and integrate the complexity of international communications, freeing the customers to focus on the strategic initiatives that drive their business. The extensive experience and knowledge in global communication solutions, together with the understanding of multinational business and local support in 166 countries and territories, ensure that the customers receive a consistent, global solution wherever they do business.
Eligibility:
You must have the following to apply for this job:
- Minimum of 3 years of experience in operational networks.
- Excellent network troubleshooting skills in the following:
- VPN architecture: MPLS.
- Network devices: Cisco (routers, switches, WAAS, AP, WCS, and IP telephony).
- Routing protocols (EIGRP, OSPF, EIGRP, and BGP).
- Intensive knowledge of QoS.
- Tunneling protocols; IPSEC.
- DSL services.
- IP telephony.
- Voice over IP knowledge.
- CCNA certification.
- Nice to have CCNP or CCIP.
- Knowledge with Riverbeds & Cisco wireless access points.
- Quickly acquires and applies new knowledge when needed.
- Demonstrates cooperation and teamwork.
- Prioritization and balance intense situations and work activity in multitask situations.
- Service-oriented, customer-focused, and have the ability to resolve complex problems through a calculated and methodical approach.
- Good interpersonal skills.
- Good time management, organizational and communication skills.
- Ability to coach and mentor peers and subordinates.
- Ability to lead and provide direction in resolving business-critical problems at the highest organizational level.
- A proactive, self-motivated and determined attitude
- Flexibility in terms of working hours.
- Be fluent in English.
Your Responsibilities:
You will be responsible for:
- Provide level 3 support activities for a large customer.
- Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution.
- Owns the complex incidents and act as Level 2 escalation for technical issues.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other.
- Provide updates as needed to the customer in order to meet performance objectives.
- Comply with all the special processes and procedures agreed with the account teams and customers.
- Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- Perform technical escalations in line with company procedures.
- Document all troubleshooting and case management actions via the electronic case management
- Ability to build relationships with peer and management levels both with clients.
- Determination to process tasks according to predefined processes is essential.
- Provide technical training to the team members when required.
About Orange:
Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica, and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris.
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