Job Opportunity as a Customer Service Executive in Egypt from Aramex

DÉTAILS OPPORTUNITÉ

Récompense totale

0 $

Organisation à but non lucratif

Aramex

Région

Moyen-Orient

Pays hôte

Egypte

Date limite

08 mai 2020

Niveau d'études

Premier cycle

Financement d'opportunité

Financement complet

Pays éligibles

Egypte

Région éligible

Toutes les régions

Aramex provides a job opportunity in Egypt to work as a customer service executive for the holders of bachelor degree.

Eligibility:

You must have:

At least 1 year of experience in handling customers inquiries.
Strong product knowledge.
Very good to excellent English skills.
Excellent verbal and written communication skills.
Bachelor degree.

Your Responsibilities:

You will be responsible of:

Provide excellent customer service for customers as per Aramex CS standards.
Handle all GCS cases, follow up and close all requests.
Attending customer’s inquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
Respond to all requests that are under IRT “Immediate Respond Team” as per the standard (respond within 24/7 and by 10 seconds to 10 minutes”.
Manage and meet customer expectations
Respond to all customers inquiries to improve their customer service experience.
Sustain high customer satisfactory service level.
Serve all customers inquiries and provide full information and advice.
Close pending cases on a timely manner.
Achieve Aramex customer service KPIs pass the customer service audits.
Support to solve the bad address shipments if needed.
Ensure customer satisfaction to retain customer.
Follow up on domestic and express outstanding shipments for cash if needed.
Handle SRN & collections in case needed. (Not applicable to all stations).

About Aramex:

Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers since its founding in 1982. Its Headquarter is located in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. Aramex is dedicated to transform the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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