Job Opportunity as a Customer Success Specialist in UAE

Date limite : 08 mai 2020

Organisation à but non lucratif: Aramex

Consultée 205 fois

Job Opportunity as a Customer Success Specialist in UAE

Toutes spécialités

Niveau d'études:

Pays hôte: Émirats arabes unis

Pays éligible: Émirats arabes unis

Aramex offers a job opportunity as a customer success specialist in UAE.


You must have:

  • 3 years’ experience in freight forwarding.
  • From 2 to 5 years’ experience of customer service preferably handling key business clients.
  • Good product knowledge (ocean and air freight).
  • Working knowledge of transportation management systems (TMS).
  • Commercial acumen to drive sales.
  • Ability to handle challenging situation in a composed manner.
  • Excellent English verbal and written skills.

Your Responsibilities:

You will be responsible of:

  1. Develops relationships with allocated customers
  2. Manage end to end shipment life cycle liaising with all internal and external stakeholders.
  3. Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
  4. Provides spot quotations and closes contract.
  5. Takes and handles customer inquiries like track and trace.
  6. All KPIs and SLAs agreed with allocated customers.
  7. Takes and registers all customer complaints.
  8. Drives solution of customer complaints by solving it directly or assigning tasks to other function.
  9. Acts as first contact point for customer claims and supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
  10. Ensure seamless transaction liaising with pricing and billing teams.

About Aramex:

Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers since its founding in 1982. Its Headquarter is located in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. Aramex is dedicated to transform the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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