Job Opportunity as an Azure Synapse Analytics Support Engineer from Microsoft

Date limite : 01 juil. 2020

Organisation à but non lucratif: Microsoft

Toutes spécialités

Niveau d'études: Formation Professionnelle

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Job Opportunity as an Azure Synapse Analytics Support Engineer from Microsoft

Microsoft requires an azure synapse analytics support engineer. Microsoft offers data warehousing solutions in the cloud on premise capable of executing the most demanding, mission critical workloads for the customers. These solutions are commonly at the core of executive reporting and help the customers make impactful decisions about their business. These customers depend on the support engineering teams to provide effective and timely resolutions to any unexpected behavior they may encounter along the way.

Eligibility:

You must have: 

  1. At least 2 years’ experience supporting or maintaining complex mission critical database solutions, RDMS technologies, data Integration solutions, large scale data processing engines and and/or SQL language.
  2. At least 1 year of experience interacting with customers/end-users in any of the following: customer support, product support, technical support, end-user support, IT admin support.
  3. Consulting, product development, network operations, software engineering, or IT. consulting.
  4. Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment.
  5. Excellent verbal, listening, and written communication skills (including technical writing).
  6. Passion for technology, lifelong learning and professional development.
  7. Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring.
  8. Strong troubleshooting skills of complex technical issues involving multiple technologies.
  9. Microsoft cloud background check: You will need to pass the Microsoft cloud background check every two years.

Your Responsibilities:

You will be responsible of:

  • Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. 
  • Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
  • Engage & coordinate resources from other product support teams as needed to resolve complex, multi-product customer issues.
  • Represent Microsoft professionally during customer engagements.
  • Maintain strong working knowledge of products and report software bugs and customer product enhancements to the product group.
  • Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supporting.
  • As a support engineer you will have the following impact in the work:
  1. 70% Deliver solutions for customer reported incidents for cloud and on-premise data warehouse technologies.
  2. 10% Generate feedback to be used in enhancing product and service capability & reliability.
  3. 20% Improve the support experience by contributing to enhancements to tooling and troubleshooting process.

Benefits:

If you are accepted at this opportunity, you will have:

  • Industry leading healthcare.
  • Savings and investments.
  • Giving programs.
  • Educational resources.
  • Maternity and paternity leave.
  • Opportunities to network and connect.
  • Discounts on products and services

About Microsoft:

Microsoft corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft windows line of operating systems, the Microsoft office suite, and the internet explorer and edge web browsers.

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