Job Opportunity with Nestle in Canada: Boutique Manager 2020

DÉTAILS OPPORTUNITÉ

Récompense totale

0 $

Organisation à but non lucratif

Nestle

Région

Amérique

Pays hôte

Canada

Date limite

27 juin 2020

Niveau d'études

Enseignement professionnel

Type d'opportunité

Emploi

Spécialités

Management et Marketing

Financement d'opportunité

Financement complet

Pays éligibles

Algérie , Comores , Egypte , Jordanie , Liban , Mauritanie , Oman , Qatar , Soumalie , Syrie , Émirats arabes unis , bahrain , Djibouti , Iraq , Kuwait , Libya , Maroc , Palestine , Arabie Saoudite , Soudan , Tunisie , Yemen

Région éligible

Toutes les régions

Nestle is offering a job opportunity for a Boutique Manager to join the team in Canada for 2020.

Responsibilities:

Sales and Customer Service:

Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
Maximize guest frequency, sales and acquisition of new club members in the boutique.
Maximize capsule, accessories and machines sales in the boutique.

Leadership/Team Management:

Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
Motivate and coach team to provide exceptional customer service in keeping with brand image.
Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation.
Provide coaching and direction to the team in an effort to achieve operational goals. Consistently review KPI’s to identify problems, concerns and opportunities for improvements. Create action plan to achieve goals.

Operations:

Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
Recruit, hire and train the team.
Establish annual sales forecasts and capacity planning with national boutique manager
Utilize tools and analyze financial reports to identify and address inventory and sales trends.
Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
Implement SOP’s and guidelines for the boutique ensuring team compliance.
Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
Delivers all requested weekly and monthly reports in a timely manner.
In partnership with IT, ensure that IT systems function correctly.

Training and Coaching:

Maintain current and up to date knowledge on coffee and the NESPRESSO product.
Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.

Qualifications:

5+ years of Retail Selling & Service experience in luxury boutique.
3+ years of experience in managing/supervising people/teams.
Ability to manage boutique operations independently.
Excellent presentation, communication & interpersonal skills.
Ability to communicate clearly and concisely both orally and in writing.
Experience with the implementation of systems and policies with regards to retail.
Strong problem-solving skills.
Team-building skills.
Strong leadership skills with the ability to coach and mentor others.
English and French written and spoken.

Benefits:

Competitive salary.
Annual bonus.
A dynamic team.
A growth environment favoring the development of competencies.
Joining the Nespresso team is joining a high performance culture where you can progress in your career.

About Nestle:

Nestlé is the world's leading nutrition, health and wellness company. Well-known brands include MAGGI, NESCAFE, PURINA and KIT KAT. Its mission of "Good Food, Good Life" is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night. Naturally, in order to achieve this, the dedication of ambitious and positive people is indispensable.

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