Job Opportunity in UAE as a Service Advisor from AL Futtaim Company

Date limite : 13 sept. 2020

Organisation à but non lucratif: Al Futtaim

Spécialités: Cycle ingénieur

Niveau d'études: Troisième cycle

Consultée 140 fois

Job Opportunity in UAE as a Service Advisor from AL Futtaim Company

Al Futtaim offers a job opportunity in UAE as a service advisor. To receive customers, note down exactly the jobs required, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.


You must have:

  • DAE Diploma in Automobile/ mechanical engineering and be from 25 to 30.
  • At least 3 years of experience as service advisor/ service cum consultant in a reputed automotive dealership.
  • Strong analytical, communication and inter-personal skills with administrative competence are critical for this job.
  • You should have good PC skills/ MS office and capable of using dealer management system (DMS) with minimum training.

Your Responsibilities: 

You will be responsible of:

  1. Ask question and record customer requests without delay.
  2. Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  3. Empathize and clarify customer requests.
  4. Ensure adequate number of repair order as per the business flow.
  5. Ensure proper explanation of the content of work in detail.
  6. Check workshop situation and promise delivery time.
  7. Ensure providing proper cost estimate and delivery time to customer.
  8. Ensure keeping promised time to customers.
  9. Check and ensure accordance of invoice and work performed.
  10. Inform customer after work completion and agree pick up time.
  11. Clear explanation of the job done and invoice and guide to the cashier.
  12. Deliver the vehicle in person.
  13. Ensure achievement of given revenue targets.
  14. Promotion of value added services.
  15. Be able to make every effort to resolve customer complaints and ensure customer has positive ownership experience.
  16. Follow up payments of credit customers and ensure collection within stipulated time.
  17. Regularly monitor orders raised by him and ensure timely billing.
  18. Conduct post service follow up to ensure customer satisfaction.
  19. Technically competent to understand the customer needs and requirements and accordingly raise service orders.
  20. Plays a crucial role in achieving budgeted service & other sales revenue targets every month.
  21. Responsible for the consistent high CSV scores.
  22. Demonstrates customer handling skills and interpersonal skills.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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Région: Moyen-Orient

Opportunités: Emploi

Pays hôte: Émirats arabes unis

Pays éligible: Émirats arabes unis


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