Job Opportunity with Al Futtaim in UAE: Tenant Relations Manager 2020

Date limite : 15 sept. 2020

Organisation à but non lucratif: Al Futtaim

Spécialités: Management et Marketing

Niveau d'études: Troisième cycle

Consultée 122 fois

Job Opportunity with Al Futtaim in UAE: Tenant Relations Manager 2020

Al Futtaim is looking for a Tenant Relations Manager to join the team and work in Dubai, UAE for 2020. 

Key accountabilities:

Liaison between the Tenants and the Mall Management Team:

  1. Assume daily point of contact for retailer relationship management the for tenant portfolio.
  2. Developing relationships via all avenues including retail partnerships, meeting and forums.
  3. Foster closer relationship between tenants and the management team.
  4. Handling handover and takeover of tenants.
  5. Dissemination of information to the tenants on all operational matters.
  6. Ensure all tenants and key stakeholders are aware of the standards, products and services.
  7. Attend to needs of tenants in shopping mall.
  8. Provide consultations to tenant’s on their business or operations needs.
  9. Evaluate and provides advice to tenant’s on matters such as shop concept, image, merchandise, selling strategies and services.
  10. Work with the wider mall management team to resolve issues with tenants as quickly as possible.
  11. Track, interpret and resolve tenant issues and responds to trends.
  12. Design, conduct, evaluate and interpret tenant satisfaction surveys.

Tenant Performance Management:

  1. Manage projects to meet key objectives that drive the performance of tenants.
  2. Maintain systems for collating and reporting on retail development and performance.
  3. Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities for Al Futtaim.
  4. Monitor and analyse tenants’ mid to long-term performances to ensure tenants’ performance meets Al Futtaim’s objectives.
  5. Action all areas of improvement based on the outcomes of performance metrics.
  6. Provide report performance metrics to the senior Mall Management team.

Operational Management:

  1. Generate the Tenant Activity Management Reports and recommendations.
  2. Develop and implement the shop-level tenant visitation schedule.
  3. Provide input to the Tenant Handbook.

Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures:

  1. Identify and ensure that the standards are communicated to all tenants and implemented accordingly.
  2. Regularly review and if necessary, improve upon operational systems and processes.
  3. Provide improvement feedback to senior mall management team
  4. Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations and Tenant Handbook obligations.

Liaison between AFGRE and the Retail Tenants:

  1. Partner with and assume point of contact between the tenants and the  various AFGRE teams including the leasing, mall management, marketing, finance and facilities management, to agree and deliver business specific projects.
  2. Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, design contractual agreements to the relevant AFGRE teams.
  3. Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants.

Minimum Qualifications and Knowledge:

  1. Accredited diploma or degree holder.
  2. Successful track record of building effective tenant relations within a shopping mall or retail property management environment.
  3. Minimum 4 years of relevant experience in a similar position.
  4. Knowledge of tenancy related issues in shopping malls.
  5. Knowledge of retail leasing and lease management.
  6. Strong knowledge and exposure to the GCC retail market.
  7. Excellent commercial acumen.
  8. Ability to liaise, influence and interact effectively with diverse audiences.
  9. Strong communication, relationship building and motivational skills.
  10. Excellent verbal and written English language skills.

About Al Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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Région: Moyen-Orient

Opportunités: Emploi

Pays hôte: Émirats arabes unis


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