Job Opportunity in Jordan as a Regional Segment Manager - Customer Success

Date limite : 01 oct. 2020

Organisation à but non lucratif: Aramex

Toutes spécialités

Niveau d'études: Formation Professionnelle

Consultée 115 fois

Job Opportunity in Jordan as a Regional Segment Manager - Customer Success

Aramex offers a job opportunity in Jordan to work as a regional segment manager - customer success.


You must have:

  • 6 years’ experience in freight forwarding.
  • It's preferred to have 6 years’ experience of express freight /Ecommerce customer service.
  • Excellent product knowledge (ocean, air freight, express, ecommerce).
  • Working knowledge of transportation management systems (TMS).
  • Commercial acumen to drive sales.
  • Ability to handle challenging situation in a composed manner.
  • High self-motivation and ability to work independently and in a structured way.
  • International exposure and cultural sensitivity.
  • Excellent English verbal & written skills.

Your Responsibilities:

You will be responsible of:

  1. Create a road map on how to manage transactional customers from service delivery standpoint for both freight and express/ecommerce. Transactional customers are customers with low volumes and low margins but are big in numbers.
  2. Work within global business setup.
  3. Analyze, review, deep dive into data, dashboard analytics in order to asses and evaluate current transactions and processes.
  4. Lead a team of 50 to 60 people covering the GCC region, and managing all transactions (service delivery) for this group of customers.
  5. Act as the main focal point for escalations and ensure a solution is provided to each customer. 
  6. Ensure the team follows customer success processes as per operating model.
  7. Billing/finance understanding of the freight billing cycle and its requirements.
  8. Manage end to end shipment life cycle liaising with all internal and external stakeholders.
  9. All KPIs and SLAs agreed with allocated customers.
  10. Drives solution of customer complaints by solving it directly or assigning tasks to other internal and external stakeholders.
  11. Ensure seamless transaction liaising with pricing and billing teams.
  12. Ensure the team follows regulatory and quality compliance as per group polices and applicable local regulatory laws.
  13. Manage team roster and shifts as per the shipment volume.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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Découvrez des opportunités en Jordanie

N'oubliez pas de mentionner mina7 lors de votre candidature.

Région: Moyen-Orient

Opportunités: Emploi

Pays hôte: Jordanie


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