Job Opportunity at Microsoft: Azure Rapid Response Support Engineer

Date limite : 15 oct. 2020

Organisation à but non lucratif: Microsoft

Niveau d'études: Etudiant

Consultée 118 fois

Job Opportunity at Microsoft: Azure Rapid Response Support Engineer

Microsoft is looking for a talented Azure Rapid Response Support Engineer to join the team and work in 2 locations: Amman, Jordan and Berkshire, UK for 2020. 

Responsibilities Include:

  1. Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service.
  2. Provide advanced troubleshooting to analyse problems and develop solutions to meet customer needs.
  3. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
  4. Maintain strong working knowledge of products and report software bugs and customer product enhancements to the Product Group.
  5. May act as technical focal point in cooperative relationships with other companies.
  6. Determine the best approach for resolving complex technical issues.
  7. Engage and collaborate with other Microsoft groups.
  8. Provide exceptional customer service in politically charged environments.
  9. Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed.
  10. Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.
  11. Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and weekend work.
  12. Present technical content to various audiences including customers, partners, and internal stakeholders.
  13. Provide consulting services to partners and customers to increase product market share.


Soft skills:

  1. Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
  2. Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
  3. A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
  4. Ability to distil, prioritize and act on feedback from a variety of sources.
  5. Conviction and courage to drive decisions and defend positions as appropriate.
  6. Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
  7. Strong troubleshooting skills of complex technical issues involving multiple technologies.
  8. Collaborative and inclusive mindset.
  9. Ability to handle high pressure situations well, while maintaining calm and composure in stressful situations is a must.
  10. Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved.
  11. Ability to handle multiple customer issues and effectively balance your priority need.
  12. Bachelor’s degree or higher in any STEM related field that has a significant computing element.

Technical Skills: 

  1. The role would require you to specialize in just one or two of these skill groups.
  2. Group 1 – BD OSS:
  3. Experience with the Hadoop eco-system and/or knowledge of Spark.
  4. Experience with other solutions in the Big Data/Analytics space.
  5. Programming & Debugging Experience in some or all of: C#, PowerShell, Java, Python, R and Scala.
  6. Experience with Linux.
  7. A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure HDInsight and/or Azure Databricks.

Group 2 –PostgreSQL/MySQL/MariaDB:

  1. MySQL/MariaDB or PostgreSQL, knowledge on both is preferred.
  2. Previous experience requirement with administration, operation or development with OSS Databases.
  3. Owning, tracking and resolving database related incidents and requests.
  4. Building and deploying DDL and DML to implement application features and function.
  5. Managing operational needs of the database (DB) subsystems (e.g. DB backups, maintenance, monitoring), tuning and performance optimization.
  6. Experience with backup and disaster recovery solutions for PostgreSQL/MySQL.
  7. Building data and DB subsystems to scale to maximum performance.
  8. Install and monitor PostgreSQL database using the standard monitoring tools Analyze daily logs using and query tuning.
  9. Maintain custom vacuum strategies at table and database level.
  10. General database administration with generic performance troubleshooting knowledge.
  11. Monitor code migration and database change management through various stages of the development life cycle.
  12. Understanding of the PostgreSQL/MySQL Architecture and internals.
  13. Skilled with PostgreSQL/MySQL database clusters, replication and high availability, tuning and scalability.
  14. Knowledgeable of OSS database utilities and tools.
  15. Understanding of PostgreSQL extensions.
  16. Understanding of replication and high availability tools and methods. Including knowledge on High Availability and Connection Pooling & Load Balancing PostgreSQL workloads.
  17. Understanding on tuning Memory parameters in PostgreSQL.
  18. Gain and share expertise in database technologies other than PostgreSQL including SQL Server and MySQL.
  19. Experience in collaboration within different organizational teams, including escalation teams and R&D Teams, and 3rd party support partners (Open Source).
  20. Knowledge of service-oriented architecture.
  21. Knowledge and experience with the Open Source ecosystem.
  22. Experience in Microsoft Azure, or any other cloud technology.

Group 3 – BD DM:

  1. An understanding and experience of any ETL type system.
  2. Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
  3. The ability to write efficient SQL queries.
  4. An understanding of general networking principles.
  5. A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure Data Factory and Azure Stream Analytics.

About Microsoft:

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

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