Job Opportunity in Egypt with Microsoft: Intune Support Engineer

Date limite : 15 oct. 2020

Organisation à but non lucratif: Microsoft

Spécialités: Cycle ingénieur

Niveau d'études: Formation Professionnelle

Consultée 118 fois

Job Opportunity in Egypt with Microsoft: Intune Support Engineer

Are you interested in the cloud business? Do you want to take Microsoft customers on the journey to success as they transition to cloud platforms and services?

Microsoft is offering a job opportunity as an Intune Support Engineer with German/French language to join the team in Cairo, Egypt for 2020. 

Responsibilities:

  1. Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products.
  2. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
  3. Responsible for managing the relationship with these customers and thoroughly documenting their cases.
  4. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  5. Consistently share best practices. Write technical articles and blogs for guiding other team members and customers. 

Qualifications:

  1. Good Communication Skills - spoken and written English and German or French or Italian.
  2. Excellent customer service skills and customer focused attitude.
  3. Three or more years’ experience in systems deployment/admin, network operations, software support or IT Consulting.
  4. Effective learning skills and the ability to learn on the go.
  5. Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
  6. Genuine passion for technology and desire and aptitude to increase technical skill level required.
  7. Strong knowledge of: any Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services.
  8. Nice to have would include: Exchange, SCCM, Mobile device configuration and app deployment, Cloud products like Azure, Office 365, other Mobile device management tools and programming knowledge.
  9. Recent work experience in a customer facing support role.
  10. Excellent written and oral communication skills
  11. Cultural sensitivity.
  12. Experience of building relationships with customers.
  13. Ability to build the trust of a community.
  14. Self-motivation and an ability to use initiative.
  15. Flexibility and ability to adapt to ambiguous and changing situations.

Benefits:

  1. Work is office-based, but occasionally there is the need to travel to attend meetings.
  2. Collaborating with colleagues across teams, time zones and technologies, working closely with brilliant Support engineers, product groups and progressive customers.
  3. Microsoft works with a diverse range of customers; from small dev shops and independent software vendors (ISVs) to blue chip organisations.
  4. Resolving customer technical problems.
  5. Opportunity for personal growth.

About Microsoft:

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

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Région: Moyen-Orient

Opportunités: Emploi

Pays hôte: Egypte

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