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Job Opportunity in Turkey as a Customer Engineer from Microsoft 2020

Job Opportunity in Turkey as a Customer Engineer from Microsoft 2020

Turquie 15 oct. 2020
Microsoft

Microsoft

Organisation à but non lucratif, Parcourir ses opportunités similaires

DÉTAILS OPPORTUNITÉ

Récompense totale
0 $
Organisation à but non lucratif
Région
Pays hôte
Date limite
15 oct. 2020
Niveau d'études
Type d'opportunité
Financement d'opportunité
Financement complet
Pays éligibles
Région éligible
Toutes les régions

Microsoft offers a job opportunity in Turkey as a customer engineer. As a Modern Service Management (MSM) customer engineer you will be part of the MEA team of MSM professionals who sit in the customer experience & success organisation. The work you do for customers is closely aligned to cloud solution architects and technical customer engineers and can range from shorter engagements – from 1 to 2 week standard services – to longer, custom ones. Your main goal will be to help customers achieve business value through accelerated cloud adoption, digital transformation and productive use of Microsoft services and technologies aligned to the cloud strategy. 

Eligibility:

You must:

  1. Be a skilled communicator, you are comfortable connecting with people at all levels within an organisation from front line technical staff, line management through to the CIO. This ability, plus your background of technically focused roles, will position you for success with the company. 
  2. Hands-on IT Service Management experience across several disciplines.
  3. Certification in ITIL® v3/4 Foundations, ITIL® v2 Service Manager or ITIL® v3/4 Expert.
  4. Be familiar with some of the following:  Six Sigma methods, IT Governance frameworks such as Cobit, IT standards like BS15000 and ISO20000, SCRUM, Agile, SAFe, Lean IT.
  5. It's preferred to have experience of transitioning IT services to cloud service providers.
  6. Please note that it's expected to travel across the Gulf region by a maximum of 25 to 50% of your work. 

Your Responsibilities:

You will be responsible of:

  • Work with customers to help define and refine processes, reduce risk by analyzing the underlying non-technical reasons for IT service failures, and deliver expert guidance for service improvements that drive tangible benefits and enhance the overall quality of service that a customer's IT organisation provides.
  • Working with customers to further develop and enhance their (Cloud) IT service management strategy and capabilities, with a focus on enabling customers to understand and realize the opportunities of cloud and the impact on people and processes that migrations to the cloud (SaaS, PaaS, IaaS) can bring.  
  • The company spends time understanding the clients' unique drivers and issues and integrate the guidance into their IT support and delivery practices so as to the processes, strategies and approaches you implement become relevant, reusable, and robust; because they are designed with the customers’ end goals in mind.
  • Success for an IT service management professional is measured by: overall customer satisfaction on the delivered service and how it was delivered; how you helped raise internal awareness of company's ITSM services but also if you spotted or even created opportunities to help customers do more with company's ITSM services. As with any customer engineering role, achievement of the expected utilization target is key to success. 

Benefits:

If you are accepted at this opportunity, you will have: 

  1. Industry leading healthcare.
  2. Savings and investments.
  3. Giving programs.
  4. Educational resources.
  5. Maternity and paternity leave.
  6. Opportunities to network and connect.
  7. Discounts on products and services.
  8. Generous time away.

About Microsoft:

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

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