Leaders of Tomorrow is offering an internship opportunity with Souq Fann in Jordan as a Logistics and Customer Services Assistant.
Responsibilities:
A successful Logistics and Customer Assistant performing his/her internship is able to support and hence ensure good coordination between the different actors, including vendors and customers. This includes
- Supporting with organizing and maintaining the Souq Fann warehouse.
- Managing the inboxes of the different communication tools: Facebook, Instagram, Whatsapp. This includes answering Souq Fann community’s requests and placing the orders of the customers, from social media to Souq Fann website.
- Confirming the placed orders with the customers.
- Preparing the ordered items for shipping.
- Coordinating the shipping process between Souq Fann warehouse and the shipping actors, domestic and international. Following up with the shipment, to make sure that it’s well delivered to the customers.
- Supporting with researching and dealing with different kinds of actors such as shipping companies, packaging organizations, and suppliers.
- Conducting customer surveys when required.
- Helping the vendors with the transportation of the products.
Systems Management:
- Managing and updating the inventory database as well as the sourcing database when necessary.
- Managing orders on SouqFann.com and coordination with technical when needed.
Overall Platform Development:
- Contributing to the overall sales and marketing strategy of the platform
- Representing Souq Fann to vendors and other stakeholders when appropriate
Characteristics and Qualifications:
Performing well in this position requires:
- Excellent command of Excel and any additional program(s) for inventory management
- Excellent interpersonal skills and the ability to communicate with many different types of people
- Ability to manage customer relationships, including good English communication skills
- Appreciation for manual work and being in good physical condition for carrying the products and organizing the warehouse
- Accuracy with information management, especially inventory database and budget
- An appreciation of Jordan’s artistic and handicraft sector, and an understanding of relevant cultural and economic factors
- Unwavering attention to detail and drive to succeed
- Ability and willingness to work outside of normal working hours
- Ability to learn and analyze new and conflicting information quickly and effectively
A successful candidate will also have the following qualifications:
- Bachelor’s degree in good standing from an accredited university
- No former experience is required; this internship position is a great opportunity for fresh graduates.
- A relevant degree in the fields of logistics, finance, administration, project management, retail purchasing, or similar.
- Eligible to work in Jordan
- Committed to Souq Fann’s mission and vision
Professional Development:
This is an incredible learning and development opportunity for fresh graduates looking to expand their skills and experience in a social start-up or the cultural sector more broadly. Souq Fann is a highpotential start-up that is almost three-years old.
Note: This position is available immediately. The successful candidate will sign a three-month internship contract.
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